Managing Customer Care (ILM)

On Target Learning

Course

In Sheffield

Price on request

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Description

  • Type

    Workshop

  • Location

    Sheffield

  • Duration

    1 Day

On this one-day workshop delegates will leave with an understanding of the importance of their role within a customer care strategy.

Facilities

Location

Start date

Sheffield (South Yorkshire)
Woodburn Business Centre, 10 Jessell Street, S9 3HY

Start date

On request

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Reviews

Course programme

About The Workshop

Customer care is prophetically debated through out commerce all over the world. Studies have shown that a customer will pay up to 10% more for the same product if they receive better customer service from the retailer. What more evidence do we need to understand the importance of customer care.

This workshop can be taken endorsed by ILM or certified by On Target Learning.

The Workshop Includes:

  • Avoid Negative Filters
  • Understand Customer Needs
  • Handling Difficult Customers
  • Body Language
  • Tone Of Voice
  • Build Rapport
  • Friendly not Friends
  • Greeting Customers
  • Effects of Poor Service
  • Statistics - Implications

Additional information

Students per class: 10

See related categories

Managing Customer Care (ILM)

Price on request

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