Telephone Sales Techniques
Short course
In Chorley, Manchester and Liverpool
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The Training Workshop
Course Lancashire / Classroom-based£ 299 + VAT -
MLP Training
Course Lancashire / Classroom-based£ 375 + VAT
Description
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Type
Short course
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Level
Intermediate
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Location
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Duration
1 Day
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business. This one day course concentrates on how to obtain full benefit from today's growing access by the telephone to potential customers. Suitable for: This course will benefit all individuals who have resonsibility for using the telephone to initiate contact with customers, to deal with sales or to promote business.
Facilities
Location
Start date
Start date
Start date
Start date
About this course
N/A
Reviews
Course programme
Course review:
The Professional Sales Desk
- Understanding the job
- Knowing your customer groups
- Building your confidence
The Power of the telephone
- Overcoming the weaknesses
- Maximising the strengths
- Controlling conversations
The Sales Calls
- Building client relationships
- Getting to the decision-makers
- Questioning techniques
- Asking for the order
Handling Difficult Calls
- Difficult or deifferent
- Making empathy work
- Objections - genuine or a sign of interest
- Diffusing difficult situations
Building a Customer Base
- Keeping people records
- Being a problem solver
- Maximising on every opportunity
- Following up the calls
- Other telemarketing opportunities
Telephone Sales Techniques
-
The Training Workshop
Course Lancashire / Classroom-based£ 299 + VAT -
MLP Training
Course Lancashire / Classroom-based£ 375 + VAT