Telephone Technique Training

4.0
3 opinions
  • In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
    |
  • My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
    |
  • The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
    |

In City of London

Price on request

Description

  • Typology

    Training

  • Methodology

    Inhouse

  • Location

    City of london

  • Duration

    5 Days

  • Start

    Different dates available

Description

You will learn how to create the impression you want by working on a variety of telephone situations and you will gain an increased awareness about how to make the telephone a useful tool rather than a limiting one.

Facilities

Location

Starts

City of London (London)
See map
52 Upper Street Suite 121, N1 0QH

Starts

Different dates availableNow taking bookings

Questions & Answers

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Opinions

4.0
fantastic
  • In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
    |
  • My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
    |
  • The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
    |
100%
4.8
excellent

Course rating

Recommended

Centre rating

Rae Jiggins

3.5
24/09/2018
What I would highlight: In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
What could be improved: nothing to improve
Would you recommend this course?: Yes

Amanda Cadden

3.5
30/06/2018
What I would highlight: My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
What could be improved: nothing to improve
Would you recommend this course?: Yes

Lauren Pethybridge

5.0
05/12/2017
What I would highlight: The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
What could be improved: nothing to improve
Would you recommend this course?: Yes
Reviews gathered by Emagister & iAgora

Achievements for this centre

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 11 years

Subjects

  • Telephone Skills
  • Staff
  • Image
  • Project
  • Communications
  • Assertive Behaviour
  • Assertiveness Training
  • Confidence Training
  • Corporate Communications
  • Conversation

Course programme

So if calls are so important who needs help handling them?

If you've had a day when every call you take or make seems like hard work, the answer could be everyone. Maybe that's true. Perhaps someone is new to the office environment and needs help with the basics, like how to create a warm and professional telephone manner and take excellent messages. Or maybe the more experienced among us may be looking for help with the trickier areas of how to handle an angry caller or build rapport to increase business opportunities.

These days telephones bring new opportunities and challenges to the business world. Conference calls, for example, are commonplace but come with their own set of difficulties. A few simple techniques can help smooth over challenges and make conference calls easier to manage.

Telephone Techniques
You see, a lot of telephone problems happen because when you can't see people's faces miscommunication and misrepresentation are so much more likely. Understand what's lost when communication isn't face-to-face, and the how you come across, and you've moved a long way toward heading off problems before they happen.

Add a few practical techniques and you'll have something to try if you find yourself on the back foot. That's why our interactive Telephone Techniques Training offers simple tools and techniques. It'll help you raise your awareness of the impression you make on the phone and give you tools and techniques to keep you on the front foot. Designed with you in mind, the course is tailored for each group of delegates so that you'll always get what you came for. To find out more call us.

Telephone Technique Training

Price on request