Telephone Techniques - Incoming & Outgoing Calls - Virtual Training
Short course
Online
Description
-
Type
Short course
-
Methodology
Online
-
Duration
Flexible
-
Start date
Different dates available
This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas.
Facilities
Location
Start date
Start date
About this course
"Greater confidence to make outgoing calls professionally
Greater confidence to handle incoming calls courteously and professionally
The ability to get through to the right person
Increased confidence to return calls
To return to the workplace with genuine leads generated during the course
Discuss and resolve any obstacles and problems
"
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Course programme
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:45 Task 1 (What do we hate about calling other companies?)
10:45 - 11:15 Participant to make Outgoing Calls.
11:15 - 11:45 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)
11:45 - 12:00 Coffee Break
12:00 - 13:00 Outgoing Calls (Who?, Why?, When?)
13:00 - 14:00 Lunch Break
14:00 - 14:30 Task 2 (What do you really want to achieve with these calls?)
14:30 - 15:15 Negotiating Skills On The Telephone
15:15 - 15:30 Coffee Break
15:30 - 16:00 Participant to Make Outgoing Calls
16:00 - 16:30 Using A Prospect System (Following up enquiries effectively)
16:30 - 16:45 Summary & Action Plans Agreed
"Telephone Techniques - Incoming & Outgoing Calls - Virtual Training