Telesales Techniques

Telesales Techniques

About the Course

Who is the course for?
Call Centre staff or anyone involved in 'cold calling' customers.
Study Mode
Short Course
Contact Details

Introduction After this one day workshop, participants will be equipped with the skills needed to make sales and appointments by phone consistently and confidently and without the fear of rejection.

Key Objectives
· Develop the skills needed to make sales and appointments by phone consistently and confidently
· Understand how to open a cold call with an interest grabbing statement
· Build rapport quickly with simple questions
· Learn how to conquer your initial fears of cold calling
· Learn how to overcome objections
· Learn how to handle difficult customers
· Practice how to follow-up quotes

Course Units
· Communication techniques and exercises
· Role plays
· Working through real-life scenarios
· Group discussion
· Structuring a sales call exercise
· Developing questioning skills

Duration 1 day

Tuition Fees(Cost) £150