Courses in Totton

...To obtain the Level 3 award you have to complete 6 units. 2 units are compulsory because they cover skills required by all administrators. You then choose a further 4 units...

...*Unit 218 Specialist or bespoke software *Unit 219 Use a telephone system *Unit 220 Operate office equipment *Unit 221 Prepare text from notes *Unit...

...The modules can be certificated by the Institute of Leadership & Management (ILM) and can provide credit against the full ILM Level 3 Certificate...

...To obtain the Level 2 award you have to complete 5 units. 2 units are compulsory because they cover skills required by all administrators. You then choose a further 3 units...

...*Unit 324 Prepare text from recorded audio instruction Course Aims To improve your competence in the workplace to Level 3. What are the entry requirements?...

...Course Aims The course is aimed at those seeking a formal qualification in this particular field of IT for employment or those wishing to know how to maintain...

...analysis, trial balance, and those relating to the sales ledger and the purchase ledger. It should be stressed that this is a City & Guilds qualification...

...analysis, trial balance, and those relating to the sales ledger and the purchase ledger. Course Aims The course is aimed at those seeking a formal qualification...

...which reflect their own work experience. Mandatory * Prepare yourself to deliver good customer service * Provide customer service within the rules Optional * Theme...

...a work based or college assessor. Completion of a portfolio of evidence to support practice. Are there any resources to obtain? None. Fees You could...

...To provide underpinning knowledge and assessment opportunities for NVQ2 Customer Service. Customer Service - NVQ Level 2 (Rolling Start) NVQ 2 Summary...

...Handling problems * Monitor and solve customer service problems * Apply risk assessment to customer service * Process customer service complaints Theme...

...NVQ 2 Summary This course is aimed at individuals who have to deliver a continually improving service to customers, but who may not have the responsibility...

...Development and improvement * Work with others to improve customer service * Promote continuous improvement in customer service * Develop you own and others'...

...Employee Benefits - A clearer understanding of their responsibility within their organisation, the opportunity to develop new skills, the recognition of existing skills...

...who have to deliver a continually improving service to customers and who have the responsibility or autonomy to bring about permanent improvements themselves...

...What next? After completion of the course and workplace experience, learners may wish to proceed to our CMI Level 5 programme...

...What are the entry requirements? How is the course assessed? Work based assignments. These will include written work, performance in the work place and group...

...Additional Information * It is anticipated that all candidates will achieve this NVQ within 1 year * This course is elibible for Train to Gain funding...

...of customer service and that your customers will benefit from having a positive experience of dealing with you. This course will enable you to become a customer service professional...