Introduction
1 lecture 04:04
Introduction and Welcome to Manage Trainees
Create and deliver an amazing training, capable of actually changing people’s behavior. Jason Teteak gives you double the techniques of most train-the-trainer programs, with hundreds of immediately actionable techniques that cover all the essential areas, from opening convincingly to teaching effectively, answering questions, handling challenges, closing conclusively, and preparing thoroughly.
Introduction
1 lecture 04:04
Introduction and Welcome to Manage Trainees
Create and deliver an amazing training, capable of actually changing people’s behavior. Jason Teteak gives you double the techniques of most train-the-trainer programs, with hundreds of immediately actionable techniques that cover all the essential areas, from opening convincingly to teaching effectively, answering questions, handling challenges, closing conclusively, and preparing thoroughly.
Introduction and Welcome to Manage Trainees
Create and deliver an amazing training, capable of actually changing people’s behavior. Jason Teteak gives you double the techniques of most train-the-trainer programs, with hundreds of immediately actionable techniques that cover all the essential areas, from opening convincingly to teaching effectively, answering questions, handling challenges, closing conclusively, and preparing thoroughly.
Introduction and Welcome to Manage Trainees
Create and deliver an amazing training, capable of actually changing people’s behavior. Jason Teteak gives you double the techniques of most train-the-trainer programs, with hundreds of immediately actionable techniques that cover all the essential areas, from opening convincingly to teaching effectively, answering questions, handling challenges, closing conclusively, and preparing thoroughly.
Introduction and Welcome to Manage Trainees
Create and deliver an amazing training, capable of actually changing people’s behavior. Jason Teteak gives you double the techniques of most train-the-trainer programs, with hundreds of immediately actionable techniques that cover all the essential areas, from opening convincingly to teaching effectively, answering questions, handling challenges, closing conclusively, and preparing thoroughly.
Introduction and Welcome to Manage Trainees
Create and deliver an amazing training, capable of actually changing people’s behavior. Jason Teteak gives you double the techniques of most train-the-trainer programs, with hundreds of immediately actionable techniques that cover all the essential areas, from opening convincingly to teaching effectively, answering questions, handling challenges, closing conclusively, and preparing thoroughly.
Create and deliver an amazing training, capable of actually changing people’s behavior. Jason Teteak gives you double the techniques of most train-the-trainer programs, with hundreds of immediately actionable techniques that cover all the essential areas, from opening convincingly to teaching effectively, answering questions, handling challenges, closing conclusively, and preparing thoroughly.
Create and deliver an amazing training, capable of actually changing people’s behavior. Jason Teteak gives you double the techniques of most train-the-trainer programs, with hundreds of immediately actionable techniques that cover all the essential areas, from opening convincingly to teaching effectively, answering questions, handling challenges, closing conclusively, and preparing thoroughly.
Answer Any Question
6 lectures 01:20:30
Answer Any Question Intro
If you handle questions well, you meet the needs of your trainees, which earns you credibility and respect; you keep the class focused and engaged, and you look like a pro.
Invite Questions
Questions are a sign people are interested, and they provide an opportunity for interaction that makes your training livelier. Trainers often tell me they have a hard time getting responses when they invite questions. You can turn that around with just a few simple techniques.
Paraphrase the Question
The way you respond to the question is not nearly as important as how you respond to the questioner. You need to show that person you care, you will meet his or her need, and you know the answer.
Caring and meeting the need are as important as showing you know the answer. I have watched many trainers (sales and technical professionals, executives, and other kinds of presenters) take a question but ignore the person who is asking it. Some of them even appear to be annoyed someone would bother them with a question. I don’t understand that. Your goal is to give the impression that hearing a question from someone in your audience is the most important thing you could be doing at the moment.
Handle the Question - Part 1
The whole process—the asking of the questions and the paraphrase—should last for fifteen to thirty seconds and no more. After that, take your attention away from the individual and direct it back where it belongs, to the audience as a whole so that you can handle the question for everyone.
Handle the Question - Part 2
Now it’s your turn to handle the question. You will need a partner for this activity.
Step 1: Write down two questions you would expect to be asked for your upcoming lesson from each of the three categories below:
In-scope and you know the answer (two questions) In-scope and you don’t know the answer (two questions) Out-of-scope (two questions)
Step 2: Partner with another person and have him ask you each of those questions.
Step 3: Practice responding to that person with the responses you wrote down above.
Step 4: Switch roles with your partner.
Conclude the Question
Conclude a Question You Have Answered Once you’ve given your answer, if the person who asked the question is nodding and looking satisfied, or making notes—in other words, if the person is clearly responding positively and attentively to your comments—look over and ask one of the following questions:
- “Did that help?”
- “Does that answer your question?” When you do this, you’ll likely hear, “Yes it did. Thank you.”
- If your questioner looks upset or puzzled, you don’t want to lose your credibility, so just move on and approach him later to settle things.
- If you have spare time after you’ve answered any questions, you might prompt more. Ask, “What other questions do you have about [topic]?” as a gesture to show you care and to elicit more responses.
Answer Any Question.
6 lectures 01:20:30
Answer Any Question Intro
If you handle questions well, you meet the needs of your trainees, which earns you credibility and respect; you keep the class focused and engaged, and you look like a pro.
Invite Questions
Questions are a sign people are interested, and they provide an opportunity for interaction that makes your training livelier. Trainers often tell me they have a hard time getting responses when they invite questions. You can turn that around with just a few simple techniques.
Paraphrase the Question
The way you respond to the question is not nearly as important as how you respond to the questioner. You need to show that person you care, you will meet his or her need, and you know the answer.
Caring and meeting the need are as important as showing you know the answer. I have watched many trainers (sales and technical professionals, executives, and other kinds of presenters) take a question but ignore the person who is asking it. Some of them even appear to be annoyed someone would bother them with a question. I don’t understand that. Your goal is to give the impression that hearing a question from someone in your audience is the most important thing you could be doing at the moment.
Handle the Question - Part 1
The whole process—the asking of the questions and the paraphrase—should last for fifteen to thirty seconds and no more. After that, take your attention away from the individual and direct it back where it belongs, to the audience as a whole so that you can handle the question for everyone.
Handle the Question - Part 2
Now it’s your turn to handle the question. You will need a partner for this activity.
Step 1: Write down two questions you would expect to be asked for your upcoming lesson from each of the three categories below:
In-scope and you know the answer (two questions) In-scope and you don’t know the answer (two questions) Out-of-scope (two questions)
Step 2: Partner with another person and have him ask you each of those questions.
Step 3: Practice responding to that person with the responses you wrote down above.
Step 4: Switch roles with your partner.
Conclude the Question
Conclude a Question You Have Answered Once you’ve given your answer, if the person who asked the question is nodding and looking satisfied, or making notes—in other words, if the person is clearly responding positively and attentively to your comments—look over and ask one of the following questions:
- “Did that help?”
- “Does that answer your question?” When you do this, you’ll likely hear, “Yes it did. Thank you.”
- If your questioner looks upset or puzzled, you don’t want to lose your credibility, so just move on and approach him later to settle things.
- If you have spare time after you’ve answered any questions, you might prompt more. Ask, “What other questions do you have about [topic]?” as a gesture to show you care and to elicit more responses.
Answer Any Question Intro
If you handle questions well, you meet the needs of your trainees, which earns you credibility and respect; you keep the class focused and engaged, and you look like a pro.
Answer Any Question Intro
If you handle questions well, you meet the needs of your trainees, which earns you credibility and respect; you keep the class focused and engaged, and you look like a pro.
Answer Any Question Intro
If you handle questions well, you meet the needs of your trainees, which earns you credibility and respect; you keep the class focused and engaged, and you look like a pro.
Answer Any Question Intro
If you handle questions well, you meet the needs of your trainees, which earns you credibility and respect; you keep the class focused and engaged, and you look like a pro.
If you handle questions well, you meet the needs of your trainees, which earns you credibility and respect; you keep the class focused and engaged, and you look like a pro.
If you handle questions well, you meet the needs of your trainees, which earns you credibility and respect; you keep the class focused and engaged, and you look like a pro.
Invite Questions
Questions are a sign people are interested, and they provide an opportunity for interaction that makes your training livelier. Trainers often tell me they have a hard time getting responses when they invite questions. You can turn that around with just a few simple techniques.
Invite Questions
Questions are a sign people are interested, and they provide an opportunity for interaction that makes your training livelier. Trainers often tell me they have a hard time getting responses when they invite questions. You can turn that around with just a few simple techniques.
Invite Questions
Questions are a sign people are interested, and they provide an opportunity for interaction that makes your training livelier. Trainers often tell me they have a hard time getting responses when they invite questions. You can turn that around with just a few simple techniques.
Invite Questions
Questions are a sign people are interested, and they provide an opportunity for interaction that makes your training livelier. Trainers often tell me they have a hard time getting responses when they invite questions. You can turn that around with just a few simple techniques.
Questions are a sign people are interested, and they provide an opportunity for interaction that makes your training livelier. Trainers often tell me they have a hard time getting responses when they invite questions. You can turn that around with just a few simple techniques.
Questions are a sign people are interested, and they provide an opportunity for interaction that makes your training livelier. Trainers often tell me they have a hard time getting responses when they invite questions. You can turn that around with just a few simple techniques.
Paraphrase the Question
The way you respond to the question is not nearly as important as how you respond to the questioner. You need to show that person you care, you will meet his or her need, and you know the answer.
Caring and meeting the need are as important as showing you know the answer. I have watched many trainers (sales and technical professionals, executives, and other kinds of presenters) take a question but ignore the person who is asking it. Some of them even appear to be annoyed someone would bother them with a question. I don’t understand that. Your goal is to give the impression that hearing a question from someone in your audience is the most important thing you could be doing at the moment.
Paraphrase the Question
The way you respond to the question is not nearly as important as how you respond to the questioner. You need to show that person you care, you will meet his or her need, and you know the answer.
Caring and meeting the need are as important as showing you know the answer. I have watched many trainers (sales and technical professionals, executives, and other kinds of presenters) take a question but ignore the person who is asking it. Some of them even appear to be annoyed someone would bother them with a question. I don’t understand that. Your goal is to give the impression that hearing a question from someone in your audience is the most important thing you could be doing at the moment.
Paraphrase the Question
The way you respond to the question is not nearly as important as how you respond to the questioner. You need to show that person you care, you will meet his or her need, and you know the answer.
Caring and meeting the need are as important as showing you know the answer. I have watched many trainers (sales and technical professionals, executives, and other kinds of presenters) take a question but ignore the person who is asking it. Some of them even appear to be annoyed someone would bother them with a question. I don’t understand that. Your goal is to give the impression that hearing a question from someone in your audience is the most important thing you could be doing at the moment.
Paraphrase the Question
The way you respond to the question is not nearly as important as how you respond to the questioner. You need to show that person you care, you will meet his or her need, and you know the answer.
Caring and meeting the need are as important as showing you know the answer. I have watched many trainers (sales and technical professionals, executives, and other kinds of presenters) take a question but ignore the person who is asking it. Some of them even appear to be annoyed someone would bother them with a question. I don’t understand that. Your goal is to give the impression that hearing a question from someone in your audience is the most important thing you could be doing at the moment.
The way you respond to the question is not nearly as important as how you respond to the questioner. You need to show that person you care, you will meet his or her need, and you know the answer.
Caring and meeting the need are as important as showing you know the answer. I have watched many trainers (sales and technical professionals, executives, and other kinds of presenters) take a question but ignore the person who is asking it. Some of them even appear to be annoyed someone would bother them with a question. I don’t understand that. Your goal is to give the impression that hearing a question from someone in your audience is the most important thing you could be doing at the moment fied, or making...
