Distance and online learning Sales and Marketing training

...Discover the key to successful crisis management in public relations with this inspiring tutorial. Explore the various types and origins of common crises... Learn about: Public Relations, Crisis Management, Crisis Management and Public Relation...

...Begin developing more advanced communication skills today with this inspiring tutorial. Explore the connections between communication skills and professionalism... Learn about: Corporate skills, Communication Skills, IT Law...

...differ depending on the product, service, industry, company and customer, there is almost always room for improvement. In most cases, customer service... Learn about: Customer Service, Training and development, Customers care...

...It is a string that binds the inter-dependent parts of an organisation. When it stops, organisation activities cease to exist but it is not useful until... Learn about: Customer Service Effective Communication, Customer Services, Customer Service...

...you must shift your focus and concentration to profitable customers. Unprofitable customers consume resources that might be better dedicated to profitable customers... Learn about: Customers care, Database training, Customer Service...

...However, by building up a productive framework, you will be able to settle complaints rapidly and effortlessly. Prioritising and improving the complaints-handling... Learn about: Complaints handling, Customer Service Complaints Handling, Quality Training...

...point of contact with the customers. Workers have a major role to play with customers to render them loyal to and reliable for their organisation... Learn about: Service Excellence, Customer Service Empowerment, Service Excellence Management...

...an excellent approach can have a beneficial effect on both. It is essential for an organisation to have a good and optimistic approach to dealing with customers... Learn about: Customer Service, Customer Retention, Customer Services...

...cellphones and many more. Moreover, various people and departments inside the organisation gather clients’ feedback in a variety of formats... Learn about: Service Operations, Basic Skills, Service level management...

...Feedback is essential for helping an organisation to develop; however, mere mention of the word can make some people feel guilty. Feedback is often mistaken for criticism... Learn about: Management skills, Customer Service, Feedback Characterstics...