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Inhouse Telephone Skills Training
- Training
- Inhouse
- 1 Day
... supplier – even if the product is of a lower quality. This programme promotes the necessary skills, techniques and practices to provide excellent customer...
- Training
- Inhouse
... who interacts with Clients either face-to-face or by telephone, or who manages a Client-facing team...
- Training
- Inhouse
... because of one bad experience, or a less than positive attitude to their needs! Suitable for: Anyone who interacts with customers either face to face or by telephone, or who manages such a team...
Similar training in other typologies
- Training
- Inhouse
...-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile...
- Course
- Inhouse
... and customer care awareness and service skills. This course looks at key areas...
- Short course
- Inhouse
- 1 Day
...Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing...
- Course
- Inhouse
- 2 Years
... and skills with a choice of five units from the following: Choose a minimum of one unit from this section Give customers a positive impression of yourself...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...To raise the awareness of customer service and assist delegates in providing exceptional customer care. Suitable for: Any customer or client-facing employees, face to face or telephone contact... Learn about: Client satisfaction evaluation, Assertive Behaviour, Listening Skills...
- Short course
- Inhouse
- 1 Day
... the competencies required to be successful customer service ambassadors. Suitable for: Sales, customer service and call centre staff - and any other staff who are regularly on the receiving end of telephone calls from customers and clients...
- Course
- Inhouse
- 1 Day
...Getting appointments by telephone Features Finding the Business · generating prospect lists · pre-qualifying prospects. Knowing What To Say · using...
- Training
- Inhouse
- Advanced
- 2 Days
...Deal with all types of difficult calls and situations assertively. Suitable for: People who work with customers, clients and suppliers whether on the telephone or face to...
- NVQ
- Inhouse
...To develop and enhance the practical skills and knowledge needed to complement work already carried out within a customer service environment. Candidates will learn how to sharpen problem solving skills to ensure the provision of assistance in a friendly and helpful way with programme objectives...
- NVQ
- Inhouse
...The NVQ Level 2 focuses on problem solving, the development of good customer service and new customer support improvements. It allows your employees to demonstrate competence in areas such as: Dealing with customers face-to-face and on the telephone. Dealing with customer queries and problems...
- Training
- Inhouse
...-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile...
- NVQ
- Inhouse
... to improve customer service Promote continuous improvement in customer service Develop your own and others’ customer service skills Lead a team to improve...
- NVQ
- Inhouse
...Want to have the skills to maximise sales, ensure you are making the right impression with your customers and understand what they really...
- Course
- Inhouse
...to the situation Responding instantly Owning up when appropriate Following up The really unreasonable customer Recognising the type and how to deal with...
- Training
- Inhouse
...First impressions are everything; they're usually given on the telephone - are they always good enough? Achieve telephone perfection on this one day training course! Suitable for: Receptionists, Telephonists, Secretaries, Personal Assistants, Administrators and Customer Service Teams...
- Course
- Inhouse
- 3 Days
...Having attended this event participants will be better able to: Understand the critical success factors in successful call centre management. Define the competencies required for Call Handlers. Demonstrate the people management skills required to operate in a call centre environment....
- Course
- Inhouse
- 2 Days
...A two-day workshop to enable the delegates to gain powerful selling techniques when using the telephone. Suitable for: Everyone who is involved in selling by telephone...