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Online/Distance Customer Retention Training
- Training
- Online
- Intermediate
- 1 Day
...He has facilitated training workshops, delivered keynote addresses & facilitated high-level executive initiatives for a broad cross section of business... Learn about: Customer Manager, Change Management, Business Plan...
- Training
- Online
- Intermediate
- Different dates available
...during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits... Learn about: Customer Care, Customer Service, Communication Training...
- Training
- Online
- Beginner
- Different dates available
...You then take the course at your pace. The access key is valid for 90 days from date of purchase. Introduction Tutorial 1: The Hidden Opportunities... Learn about: Customer Care, Skills Communication, Customer complaint handling skills...
- Training
- Online
- Beginner
...review a breakdown of the effective CRM plan and learn how to evaluate existing CRM standards. Analyze the different components of a CRM plan Develop... Learn about: Customer relationship, Relationship Building, Customer Management...
- Training
- Online
- Beginner
...Discuss what is meant by empowerment and ownership Explain how empowerment impacts on customer retention Program Content: Lesson(s): Introduction to Empowerment... Learn about: Customer Service Empowerment, Service Excellence Management, Service Excellence...
- Training
- Online
- Beginner
...The impact of CRM has developed from basic customer service to an incorporated solution which sets up a level of trust in developing durable relationships... Learn about: Customer Retention, Customer Services, Service Management...