CUSTOMER SERVICE
Training
Online
Description
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Type
Training
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Facilities
Location
Start date
Start date
About this course
Customer Service, customer, complaints, control, Non-verbal, Communication, Body Language,
Certificate of attendance/completion
Reviews
Subjects
- Customer Service Skills
- Customer Care
- Customer Service
- Customer Retention
- Communication Skills
- Communication Training
- Customer Manager
- Customer Needs
- Customer
- Service
- Levels
Course programme
Recommended System Requirements: Operating System: Windows 7+ or Mac OSX (10.8+) Browser: A modern and up to date web browser, Video: Up to date video drivers, Memory: 1Gb+ RAM, Additional Software: Flash Player 10+ Download Speed: Broadband (3Mb+)
CUSTOMER SERVICE