Verrolyne Training Ltd courses

...which will reduce frustration and anger Develop some other ways of managing anger, including coping thoughts and relaxation techniques Use the nine components... Learn about: Signs of violence, Cycle of anger, Solving skills...

...already begun and need to fill in the... Learn about: Business and Management...

...you are bullied Identify appropriate solutions for a bullying incident (within and outside the organization) Assist in creating an anti-bullying policy... Learn about: Protect yourself, Bullying and understand, Bullying behaviors...

...flow through non-verbal and verbal communication skills. Effective techniques for intervention strategies. Ways to manage conflicts to enhance productivity and performance... Learn about: Intervention Strategies, Communication Skills, Resolution styles...

...The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. LEARNING OUTCOMES... Learn about: Customer satisfaction, Customer Service Skills, Customer Service...