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WORKPLACE VIOLENCE – HOW TO MANAGE ANGER AND VIOLENCE IN THE WORKPLACE – E-BOOK
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything a workplace leader needs to get started.
Reviews
Subjects
- Violence
- Warning
- Signs of violence
- Cycle
- Cycle of anger
- Anger
- Communication
- Solving skills
- Managing
- Techniques
- Relaxation
Course programme
- Describe what workplace violence is
- Identify some warning signs of violence
- Apply the cycle of anger
- Understand Albert Bandura’s behaviour wheel and how it applies to anger
- Develop a seven-step process for managing your anger and others’ anger
- Apply better communication and problem solving skills, which will reduce frustration and anger
- Develop some other ways of managing anger, including coping thoughts and relaxation techniques
- Use the nine components of an organisational approach to managing anger, including risk assessment processes
- Respond if a violent incident occurs in the workplace, on both an individual and organisational level
WORKPLACE VIOLENCE – HOW TO MANAGE ANGER AND VIOLENCE IN THE WORKPLACE – E-BOOK