Course not currently available

CUSTOMER SERVICE TRAINING – MANAGING CUSTOMER SERVICE – E-BOOK

Verrolyne Training Ltd

Course

Online

£ 9 VAT inc.

The best Customer Management courses

See all

See all

Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    Flexible

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

The need to lead, model, and promote the organisational values within a customer service environment is essential for business success.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Customer Service
  • Customer
  • Customer Manager
  • Customer Care
  • Customer Retention
  • Customer relationship
  • Customer satisfaction
  • Customer Service Skills
  • Customer Retention Strategy
  • Customer Relationship Management

Course programme

LEARNING OUTCOMES
  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognise what employees are looking for to be truly engaged.
  • Recognise who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

See related categories

CUSTOMER SERVICE TRAINING – MANAGING CUSTOMER SERVICE – E-BOOK

£ 9 VAT inc.

The best Customer Management courses

See all

See all