Video Arts courses

...complaint Agreeing a course of action Agreeing on terms in which your company can handle Checking it is carried out Summary...

...Jesse Birdsall and Stephen Tompkinson. Release date: 1994 Learning-chapters A customer's complaint The customer's fears Listening to the customer An unsympathetic...

...and defining relationships with other managers - all skills that are essential for effective communication and management. The key outcomes...

...which have been written by Dr George Simons and Dr Walt Hopkins - world-renowned experts on diversity. It also includes an audio-only version to help call-centre...

...regardless of their background or experiences. A diverse group of people can produce stronger ideas and fresh thinking. This leads to a more effective...

...To show the importance of everyone adopting a safety attitude. The aim To show the importance of everyone adopting a safety attitude. About the programme...

...All levels of call-centre staff will be able to add value to their service, and develop as agents who are able to solve customers' problems efficiently and easily...

...All levels of call-centre staff will be able to add value to their service, and develop as agents who are able to solve customers' problems efficiently and easily...

...It highlights the following training points: the power of teamwork; the benefits of interdependence; synergy; the importance of communication...

...in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviours to thrive. This undermines our ability to create an inclusive...

...altogether by accepting poor performance by employees until it turns into a termination issue. This does not help the manager, the employee or the company!...

...routine and projects Filing: to-do-list, diary and bring forward systems Filing:using file folders Applying the lessons learnt Free to be in the driving...

...Helps with efficiency and prioritising Programme includes: DVD (32 mins) Course leader's guide Delegate worksheets on disc Powerpoint slides on disc Self-study...

...Summary Extra content Why coach? What coaching isn't What is coaching? Vacancies and opportunities The GROW model...

...What coaching is Identify the goals: set the targets Promote discovery Encourage: praise and criticism Treat as equals: admit mistakes Listen actively...

...The aim To help healthcare workers learn about and understand their patient population, and provide better care. About the programme Spend the afternoon...

...effective communication and team-building skills within the context of diversity. When Perry and his exotic feathered friends arrive in the homogenous...

...that praising is not a natural gift but a learnable skill and shows the value of adding praise to the corporate culture. Done well it can be powerful...

...The aim To ensure that managers understand how to use praise within their team so that employees understand that their efforts are appreciated...

...To enable managers to employ constructive criticism in the right way. The aim To enable managers to employ constructive criticism in the right...