Video Arts courses

...happen again and again. This amusing drama with realistic scenarios tackles the link between customer satisfaction and quality, providing people with...

...and failing to check that a suggested solution can actually be carried out. The conclusion is that all staff, whether in the front line or...

...About the programme This realistic drama is an excellent introduction to grievance handling and discipline, and is ideal for first-line managers and team leaders...

...and positive approach to business performance. This new style of programme introduces individuals who are both familiar to us yet differ from us in significant...

...which have been written by Dr George Simons and Dr Walt Hopkins - world-renowned experts on diversity. It also includes an audio-only version to help call-centre...

...lives more safely To get people to see that safety is a serious subject Includes DVD parts 1 and 2 (33mins) Information A Video Arts productions featuring Rowan Atkinson...

...All levels of call-centre staff will be able to add value to their service, and develop as agents who are able to solve customers' problems efficiently and easily...

...can be kept satisfied and loyal to an organisation. It demonstrates tried-and-tested telephone techniques in how to listen carefully, ask relevant questions...

...To demonstrate the power of teamwork. The aim To demonstrate the power of teamwork. About the programme The most powerful success factor for any organisation...

...Enhance skills for speaking up against stereotypes without blame or guilt "Finally, a video that shows the viewer exactly how to respond in moments of diversity-related tension!...

...scenarios to illustrate a straightforward, and successful, approach to performance improvement. The key outcomes -Learn how to manage and improve performance...

...workbook on disc Information: A Video Arts production featuring Dawn French and Jennifer Saunders. Release date: 1991 Learning-chapters An introduction...

...to paper management Characteristics of a paper slave -Junk Information: keep what you want and priorities Action Filing: active and dead Filing...

...they need to guide and encourage their people towards greater performance. About the programme Effective coaching helps people to progress and contribute...

...they need to guide and encourage their people towards greater performance. About the programme Effective coaching helps people to progress and contribute...

...Today's healthcare worker must be equipped with the awareness and skills to treat patients with different cultural, religious, and language backgrounds...

...(one for each training design) 10 Participant Workbooks 10 Reminder Cards Information: A CRM learning production...

...don't ruin the effect by a sting-in-the-tail remark; and pass on praise from customers or superiors. The key outcomes -Learn how to praise staff appropriately...

...DVD (25 mins) Course leader's guide Delegate worksheets on disc Powerpoint slides on disc Self-study workbook on disc Information: A Video Arts production featuring John Cleese...

...technical report Manager's fear of criticism Quickly, face-to-face, in private Agree the facts Ask and listen Criticise the action not the person Explain...