Video Arts courses

...distinct learning steps to solving the customer's problem. Set within a retail outlet, front-line staff are facing complaints from internal and external customers...

...happen again and again. This amusing drama with realistic scenarios tackles the link between customer satisfaction and quality, providing people with...

...About the programme This realistic drama is an excellent introduction to grievance handling and discipline, and is ideal for first-line managers and team leaders...

...from the rich diversity of backgrounds and experience. To help you to provide an innovative and challenging session, the programme also comes with easy-to-use support materials...

...regardless of their background or experiences. A diverse group of people can produce stronger ideas and fresh thinking. This leads to a more effective...

...nor exhort through 'shock-horror' tactics, nor examine the minutiae of particular hazards and procedures. Instead it goes to the very root of the biggest...

...Learn techniques to deal sympathetically and professionally with all the needs of your customers, regardless of their approach -Keep customers loyal...

...Accessing the customer and their needs by listening Asking relevant questions Not managing emotions Allowing the customer to let off steam Sympathising...

...It highlights the following training points: the power of teamwork; the benefits of interdependence; synergy; the importance of communication...

...in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviours to thrive. This undermines our ability to create an inclusive...

...six-point technique follows which will not only keep managers focused on observable performance rather than attitude, but will provide a critical structure...

...and to shred confidential information. By clearing the backlog people will be in a position to deal with their work effectively, prioritising action papers...

...and to shred confidential information. By clearing the backlog people will be in a position to deal with their work effectively, prioritising action papers...

...more fully to the business objectives and ensures that individuals get the one-to-one guidance they need to perform to the best of their ability...

...to coach their people -Employees who are effectively coached will contribute more to the workplace through maximised potential and improved performance Programme includes...

...Learn about the beliefs and practices of their patient population. - Not only tolerate, but try to accept the different cultural practices of their patients...

...and learn from each other. About the programme Meeting the challenges of a rapidly changing and increasingly diverse world is more important than...

...To ensure that managers understand how to use praise within their team so that employees understand that their efforts are appreciated. The aim To ensure...

...yet their manager could only criticise the unauthorised expense of a taxi fare. The employee's attitude changes, however, when the manager shows interest...

...leads to the rejection of a sensitive planning application. The planning officer concerned shrinks from confronting an otherwise efficient assistant until...