Video Arts courses

...The existing solution is a complaints form, but a member of staff soon realises that customers need to let off steam, not fill in forms. Staff learn...

...distinct learning steps to solving the customer's problem. Set within a retail outlet, front-line staff are facing complaints from internal and external customers...

...To show managers how to handle grievances and discipline issues. The aim To show managers how to handle grievances and discipline issues. About the programme...

...from the rich diversity of backgrounds and experience. To help you to provide an innovative and challenging session, the programme also comes with easy-to-use support materials...

...audio only Baz - audio only Nina - audio only David - audio only Meeting - audio only Learning-chapters Trailer Pre-test Introduction Assumptions Awareness...

...nor exhort through 'shock-horror' tactics, nor examine the minutiae of particular hazards and procedures. Instead it goes to the very root of the biggest...

...Learn techniques to deal sympathetically and professionally with all the needs of your customers, regardless of their approach -Keep customers loyal...

...to full tracking and reporting so you can keep up-to-date with the learner's progress. All our courses are fully SCORM-compliant for use with learning...

...This documentary shows meerkats, manage to survive against all odds in one of the world's most hostile environments. Meerkats aren't big, fast or venomous...

...Techniques Information: Produced by International Training and Development...

...to keep defensive sidetracks from derailing the improvement process. Suitable for leadership training and development, this resource uses realistic workplace...

...efficient and effective in the way they handle paperwork. About the programme People must control paperwork, not let it control them. This humorous programme...

...and to shred confidential information. By clearing the backlog people will be in a position to deal with their work effectively, prioritising action papers...

...DVD (25 mins) DVD extras (11 mins) Course leaders guide Group training workbook Self-study workbook PowerPoint® presentation slides Information...

...trained to do it. In addition, pressures of work often force coaching to the button of the priority list. Written by Armando Iannucci ('The thick of it' and 'I'm Alan Partridge')...

...in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. Today's healthcare...

...This animated, award-winning programme featuring Perry the Peacock is an insightful, inspiring and non-threatening way to illustrate employee empowerment...

...About the programme Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates...

...Seek and find more opportunities to praise employees -Individuals who are appreciated and valued will contribute more to the workplace Programme includes...

...not who they are. The key outcomes -Learn how to criticise constructively to prevent the recurrence of mistakes and improve staff performance...