Video Arts courses

...This programme reinforces key customer service training techniques by showing a number of common mistakes - such as failing to ask questions...

...Staff learn that they must take complaints seriously and show sympathy, since it is difficult to remain angry with someone who is sympathetic...

...and defining relationships with other managers - all skills that are essential for effective communication and management. The key outcomes...

...regardless of their background or experiences. A diverse group of people can produce stronger ideas and fresh thinking. This leads to a more effective...

...It gives a powerful insight into their diverse lives and allows us to see how our minds process information about others. Suitable for all managers...

...nor exhort through 'shock-horror' tactics, nor examine the minutiae of particular hazards and procedures. Instead it goes to the very root of the biggest...

...than just a good telephone manner to deal with these types of people: good training is essential. In a fun and friendly way, this programme shows how customers...

...Adding value Summary Learning-chapters Trailer Pre-test Introduction Read the customer Manage emotions Map the call Add value Summary We provide access...

...This documentary shows meerkats, manage to survive against all odds in one of the world's most hostile environments. Meerkats aren't big, fast or venomous...

...and biased statements, even when casually said -Identify the most common reasons people remain silent in the face of bias and stereotypes...

...Managers Handbook 10 Pocket Cards Information: A Media Partners production...

...workbook on disc Information: A Video Arts production featuring Dawn French and Jennifer Saunders. Release date: 1991 Learning-chapters An introduction...

...and to shred confidential information. By clearing the backlog people will be in a position to deal with their work effectively, prioritising action papers...

...Coaching is vital, but frequently neglected. Whilst line managers are increasingly expected to take on the responsibility for coaching, very few are actually...

...this humorous programme uses clear messaging and practical, believable examples of how to get coaching right (and wrong). It also demonstrate how effective...

...Today's healthcare worker must be equipped with the awareness and skills to treat patients with different cultural, religious, and language backgrounds...

...effective communication and team-building skills within the context of diversity. When Perry and his exotic feathered friends arrive in the homogenous...

...About the programme Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates...

...that praising is not a natural gift but a learnable skill and shows the value of adding praise to the corporate culture. Done well it can be powerful...

...that they have done something wrong. This engaging programme is set in the offices of a district council, where an oversight in preparing for a meeting...