Video Arts courses

...worksheets on disc Powerpoint slides/OHPs on disc Self-study workbook on disc Information: A Video Arts production featuring Jane Horrocks, Deborah Norton...

...to deal with complaints skillfully and with the right attitude -Improve customer service Programme includes: DVD (24 mins) Course leader's guide Delegate...

...and defining relationships with other managers - all skills that are essential for effective communication and management. The key outcomes...

...regardless of their background or experiences. A diverse group of people can produce stronger ideas and fresh thinking. This leads to a more effective...

...learnings 1-2 Awareness: learnings 3-5 Application: learnings 6-7 Equal opportunities Discriminatory practices Stereotyping is silly Action plan Knowledge...

...four principal traps for the mind, which the Devil sets for us. Key outcomes Universal messages suitable for all levels To help people live their working...

...can be kept satisfied and loyal to an organisation. It demonstrates tried-and-tested telephone techniques in how to listen carefully, ask relevant questions...

...can be kept satisfied and loyal to an organisation. It demonstrates tried-and-tested telephone techniques in how to listen carefully, ask relevant questions...

...accountability and continuous Improvement. The key outcomes -Motivates individuals and gets them working together as an effective...

...Techniques Information: Produced by International Training and Development...

...altogether by accepting poor performance by employees until it turns into a termination issue. This does not help the manager, the employee or the company!...

...This simple, practical approach to dealing with paperwork demonstrates how to efficiently file documents that need to be kept, to pass on or throw away other documents...

...efficient and effective in the way they handle paperwork. About the programme People must control paperwork, not let it control them. This humorous programme...

...DVD (25 mins) DVD extras (11 mins) Course leaders guide Group training workbook Self-study workbook PowerPoint® presentation slides Information...

...this humorous programme uses clear messaging and practical, believable examples of how to get coaching right (and wrong). It also demonstrate how effective...

...folk medicine, lore, even those things that dictate how they respond to pain and medical care. In the programme, poignant scenes examine concerns faced...

...effective communication and team-building skills within the context of diversity. When Perry and his exotic feathered friends arrive in the homogenous...

...don't ruin the effect by a sting-in-the-tail remark; and pass on praise from customers or superiors. The key outcomes -Learn how to praise staff appropriately...

...About the programme Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates...

...that criticism is an essential part of their responsibilities but emphasises how criticism done badly can make things worse. It lays down seven clear rules...