Video Arts courses

...should be aware of how to deal with the emotions and practicalities of dealing with complaints. The key outcomes -Staff in all areas of the business learn...

...so you can keep up-to-date with the learner's progress. All our courses are fully SCORM-compliant for use with learning management systems and virtual learning environments...

...and defining relationships with other managers - all skills that are essential for effective communication and management. The key outcomes...

...become aware of their own thinking processes and question their assumptions of other people. They will learn to see others as individuals and will benefit...

...Embrace diversity in the workforce and see it as a strength Programme includes: Without assumptions (8 mins) With assumptions (8 mins) Audio-only version...

...nor exhort through 'shock-horror' tactics, nor examine the minutiae of particular hazards and procedures. Instead it goes to the very root of the biggest...

...than just a good telephone manner to deal with these types of people: good training is essential. In a fun and friendly way, this programme shows how customers...

...All levels of call-centre staff will be able to add value to their service, and develop as agents who are able to solve customers' problems efficiently and easily...

...It highlights the following training points: the power of teamwork; the benefits of interdependence; synergy; the importance of communication...

...and biased statements, even when casually said -Identify the most common reasons people remain silent in the face of bias and stereotypes...

...to keep defensive sidetracks from derailing the improvement process. Suitable for leadership training and development, this resource uses realistic workplace...

...This simple, practical approach to dealing with paperwork demonstrates how to efficiently file documents that need to be kept, to pass on or throw away other documents...

...and to shred confidential information. By clearing the backlog people will be in a position to deal with their work effectively, prioritising action papers...

...Summary Extra content Why coach? What coaching isn't What is coaching? Vacancies and opportunities The GROW model...

...Follow up Summary Knowledge Check We provide access to full tracking and reporting so you can keep up-to-date with the learner's progress. All our courses...

...In this programme, you'll witness the valiant yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose...

...(one for each training design) 10 Participant Workbooks 10 Reminder Cards Information: A CRM learning production...

...cheap and easy to use management tool. Managers that use praise effectively create more motivate and productive teams. A department with a high employee...

...don't ruin the effect by a sting-in-the-tail remark; and pass on praise from customers or superiors. The key outcomes -Learn how to praise staff appropriately...

...why it matters and agree a remedy End on a compliment Summary...