Video Arts courses

...distinct learning steps to solving the customer's problem. Set within a retail outlet, front-line staff are facing complaints from internal and external customers...

...Staff learn that they must take complaints seriously and show sympathy, since it is difficult to remain angry with someone who is sympathetic...

...and defining relationships with other managers - all skills that are essential for effective communication and management. The key outcomes...

...and positive approach to business performance. This new style of programme introduces individuals who are both familiar to us yet differ from us in significant...

...audio only Baz - audio only Nina - audio only David - audio only Meeting - audio only Learning-chapters Trailer Pre-test Introduction Assumptions Awareness...

...problem which is within our grasp to solve, our own minds. These are what the Devil seeks to attack. Split into two parts, the programme highlights...

...A Video Arts production featuring Dawn French, Beverley Hills, Denis Lill and Andy Taylor. Release date: 1998 Learning-chapters Not reading the customer...

...To help call-centre staff answer customer enquiries effectively and professionally. The aim To help call-centre staff answer customer enquiries effectively and professionally...

...of important teamwork principles, this film both teaches and motivates, and helps participants to clearly understand the value of team-oriented behaviours...

...Enhance skills for speaking up against stereotypes without blame or guilt "Finally, a video that shows the viewer exactly how to respond in moments of diversity-related tension!...

...To teach managers how to help team members improve their performance without the drama, pain and conflict often associated with performance issues...

...Helps with efficiency and prioritising Programme includes: DVD (32 mins) Course leader's guide Delegate worksheets on disc Powerpoint slides on disc Self-study...

...workbook on disc Information: A Video Arts production featuring Dawn French and Jennifer Saunders. Release date: 1991 Learning-chapters An introduction...

...Summary Extra content Why coach? What coaching isn't What is coaching? Vacancies and opportunities The GROW model...

...Coaching is vital, but frequently neglected. Whilst line managers are increasingly expected to take on the responsibility for coaching, very few are actually...

...Today's healthcare worker must be equipped with the awareness and skills to treat patients with different cultural, religious, and language backgrounds...

...(one for each training design) 10 Participant Workbooks 10 Reminder Cards Information: A CRM learning production...

...About the programme Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates...

...About the programme Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates...

...workbook on disc Information: A Video Arts production featuring John Cleese. Release date: 2000 Learning-chapters An introduction to criticism The missing...