Video Arts courses

...Staff learn that they must take complaints seriously and show sympathy, since it is difficult to remain angry with someone who is sympathetic...

...The existing solution is a complaints form, but a member of staff soon realises that customers need to let off steam, not fill in forms. Staff learn...

...Gives managers the skills and confidence to handle grievances and discipline -Improves communication within an organisation -Ensures standards are...

...It gives a powerful insight into their diverse lives and allows us to see how our minds process information about others. Suitable for all managers...

...and positive approach to business performance. This new style of programme introduces individuals who are both familiar to us yet differ from us in significant...

...problem which is within our grasp to solve, our own minds. These are what the Devil seeks to attack. Split into two parts, the programme highlights...

...About the programme Customers who are fatuous, difficult or helpless are every call-centre operator's worst nightmare! However, it often requires...

...To help call-centre staff answer customer enquiries effectively and professionally. The aim To help call-centre staff answer customer enquiries effectively and professionally...

...It highlights the following training points: the power of teamwork; the benefits of interdependence; synergy; the importance of communication...

...in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviours to thrive. This undermines our ability to create an inclusive...

...Learn how to intervene, rather than confront -Develop skills to bring the focus back to performance Programme includes: DVD (22 mins) Leader's guide on CDROM 90...

...and to shred confidential information. By clearing the backlog people will be in a position to deal with their work effectively, prioritising action papers...

...routine and projects Filing: to-do-list, diary and bring forward systems Filing:using file folders Applying the lessons learnt Free to be in the driving...

...to coach their people -Employees who are effectively coached will contribute more to the workplace through maximised potential and improved performance Programme includes...

...A Video Arts 2007 production featuring Rob Brydon, Will Smith and Meredith McNeill. Learning-chapters An opportunity for coaching Not knowing where...

...The aim To help healthcare workers learn about and understand their patient population, and provide better care. About the programme Spend the afternoon...

...a wide variety of individuals -Understand how to facilitate employee empowerment -Become aware of the barriers to empowerment and strategise ways to overcome...

...Seek and find more opportunities to praise employees -Individuals who are appreciated and valued will contribute more to the workplace Programme includes...

...Release date: 2000 Learning-chapters An introduction to praise The high staff turnover problem The lack of praise Manager's misconception of praise...

...that criticism is an essential part of their responsibilities but emphasises how criticism done badly can make things worse. It lays down seven clear rules...