WDR courses

...Carry out 'Root Cause Analysis' and successfully execute permanent corrective actions and process improvements. Who should attend Anybody involved in operational...

...& attend all 4 courses in this 20 day programme to obtain certification Course synopsis DMAIC - Define, Measure, Analyse, Improve & Control Voice of...

...improvement projects. Pre-requisites You must have attended Six Sigma Black Belt Certification Programmes Part 1, Part 2 & Part 3 before attending...

...Analysis Cost of Poor Quality Cause & Effect Analysis Failure Mode & Effects Analysis Data Reliability & Validity Activity Sampling Gauge & Process Capability...

...Upon completion of the course, delegates should be familiar with using the SQL language. Suitable for: IT staff intending to use the SQL language. IT staff...

...COBOL/SQL application programs. This course is designed as a follow-on to the SQL Workshop Course. Course objectives The objective of this course is...

...both positive and negative effects. Suitable for: Anyone who wishes to have a better understanding of what stress is and how it affects them Anyone...

...you are required to work outside of your preferences Recognise our other side of yourself Determine ways to use your preferred style to work with others...

...People who man telephone help desks, or spend a lot of time on the telephone. It will also be useful to supervisors of call centre and telephone operators...

...in a workshop setting Identify strategies to create a no-risk environment Use a variety of training techniques to stimulate participation Develop a...

...design and development techniques Practising effective presentation, facilitation and questioning techniques Delivering Effective feedback By the end...

...the identification of priorities. It gives you life balancing tips to help you make the necessary changes to set up a comfortable work life balance...

...Overview This course provides a non-technical overview of the IBM mainframe from a user's point of view. It outlines some of the major components of...

...This course is designed to assist operators new to OS/390 (MVS), who may have knowledge of other operating systems. It will provide formal tuition in...

...By the end of this course you will have learned How to identify users, processes and resources to RACF and how to administer them. Who should attend Security Administrators...

...you will have learned How RACF meets the security and data integrity needs of a large system by classification of system access, system processes and...

...an understanding of VSAM concepts and how to define VSAM datasets using sensible operand values. By the end of this course you will have learned To identify...

...Zest for Life is a fun and inspirational personal development programme that will teach you how to take control of your life and create a strong vision...

...to anticipate change and how to enjoy and adapt to change quickly. To explore change and the effect it can have on us and others; to gain an understanding...

...your target audience Barriers to communicating confidently Identifying the barriers that can "disable" us Understanding the impact we can have on others...