WDR courses

...Anybody involved in operational improvement projects. Anybody involved in operational improvement projects. Overview This is course 2 of a 4 course programme...

...the competencies required to successfully apply the 'Six Sigma' methodology to improve operational performance. By the end of this course you will...

...the competencies required to successfully apply the 'Six Sigma' methodology to improve operational performance. By the end of this course you will...

...To provide delegates with the competencies required to successfully apply the 'Six Sigma' methodology to improve operational performance. Suitable...

...By the end of this course you will have learned The SELECT statement; INSERT/UPDATE/DELETE statements; how to use EXPLAIN PLAN. Who should attend IT staff...

...The objective of this course is to provide the delegate with a practical knowledge of using SQL in a programming environment, and the ability to run...

...current strategies for dealing with stress and to assess the level to which these are successful How to introduce techniques for dealing with specific areas of stress...

...and appreciating differences in type with others. Participants will discover their natural strengths and potential areas for growth and understanding...

...People who man telephone help desks, or spend a lot of time on the telephone. It will also be useful to supervisors of call centre and telephone operators...

...Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting...

...dealing with resistance, and most importantly, each participant will have two 'practice delivery sessions', with feedback, during this two-day workshop...

...Synopsis How balanced is your life today? Why "should" is a negative word! Adjusting the scales Involving others Creating personal time Review of how balanced...

...Course objectives: This course will. Suitable for: IT staff needing an appreciation of the IBM mainframe system. IT staff needing an appreciation of the IBM mainframe system...

...how to correctly diagnose and correct the more common errors . Who should attend Operators responsible for an OS/390 JES2 environment. Pre-requisites...

...select the appropriate profile to protect a particular dataset or resource and allow a user or group of users the appropriate level of access...

...will be able to describe the various RACF objects and the methods used to administer them; list the resource types and facilities that RACF is most commonly used to control...

...the types and capabilities of VSAM datasets. How to calculate and monitor disk space usage. How to correctly define ESDS, RRDS and KSDS clusters...

...Objectives This workshop is designed to help you unlock your creativity, add sparkle to your life, boost your self-confidence and reshape your world...

...Who should attend Individuals or business teams who wish to understand more of how to anticipate and adapt to change quickly. Course synopsis Increase...

...and to get their point across in an assertive way. Participants will gain confidence by practicing the skills in a supportive environment. Objectives Develop...