Winning More Business on the Telephone - Virtual Training
Short course
Online
Description
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Type
Short course
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sales enquiries to increase their conversion rates.
Facilities
Location
Start date
Start date
About this course
"Greater confidence in making outgoing calls professionally
The ability to overcome objections effectively
Further development of an individual style
Better follow-up call techniques
Delegates will return to the workplace with genuine leads developed during the course
"
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Sales Training
- Sales
- Business Studies
- Business Plan
- Business
- Business skills
- Business Success
- Business context
- Business Ratios
- Business to plan
Course programme
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 Telephone Prospecting
10:15 - 11:00 Task 1: Follow Up Calls (What do you really want to achieve with these calls?)
11:00 - 11:15 Starting the Follow-Up Call (Ensuring information sent has been received and questions to establish degree of interest)
11:15 - 11:30 Coffee break
11:30 - 11:45 Using A Prospect System (Following up enquiries effectively)
11:45 - 13:00 Participants to Make Outgoing Calls (One to one supervision and advice)
13:00 - 14:00 Lunch
14:00 - 14:30 Negotiating & Closing Skills On The Telephone
14:30 - 15:30 Improving Qualification (When to use open and closed questions)
15:30 - 16:30 Participants to make outgoing calls (One to one supervision and advice)
16:30 - 16:45 Summary & Action Plans Agreed
"Winning More Business on the Telephone - Virtual Training