Workplace Conflict Management

Course

Online

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£ 22 VAT inc.

Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Class hours

    3h

  • Duration

    Flexible

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

The opinion of people varies in every topic. Especially in a workplace where there are diverse people, conflicts are not something uncommon. Many would consider conflicts as a negative effect on something. However, conflicts are prevalent and do not necessarily mean they would bring negative consequences. Sometimes, conflicts are necessary to understand what the possible effects of any topic could be. However, it all comes down to the resolution of the conflict. If people cannot work through the competition, that poses a potential threat to the unified effort of a workforce. In such cases, people face a breach in their relationships and compatibility with each other. That’s why proper Conflict Resolution is a must in every aspect.

Getting into conflict is a very natural process. But conflict should not be allowed to reach a stage where it hampers your relationship with the person, especially in your office. You meet different people every day in your workplace. Getting into a conflict and not mitigating it with them would affect the overall growth of the company. Thus, Conflict Resolution is an obligation.

In our Conflict Resolution: Getting Along in the Workplace course, you are made fully aware of what complications you may face in your workplace along with the ways to mitigate them. If you want to be productive and compatible with the different opinions you may get in your workplace; our modules would introduce with the nook and cranny of Conflict Resolution.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

This course is an ideal option for anyone who wants to be a pro at conflict management. Significantly people engaged in the service sector and the business sector can be benefited by our course.

Key features of this course:
Understand the types of conflicts
Elaborate understanding of the stages of conflicts
Understand the five essential ways of conflict resolution to mitigate any conflicts efficiently
Learn how to increase positive communication through non-verbal and verbal approaches
Learn effective intervention strategies and practical techniques
Understand the ways to mitigate contradictions and keep your productivity intact

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Subjects

  • Conflict
  • Conflict Management
  • Conflict Resolution
  • Defining Conflict
  • Types of Conflict
  • Open Conflict
  • Hidden Conflict
  • Spontaneous
  • Johari Window
  • Stages of Conflict

Course programme

Workplace Conflict Management
  • Module 01: Defining Conflict
  • Module 02: Types of Conflict
  • Module 03: Open Conflict vs Hidden Conflict
  • Module 04: Spontaneous and Reflective Behaviour
  • Module 05: The Johari Window
  • Module 06: Stages of Conflict
  • Module07: Conflict Resolution Style Questionnaire
  • Module 08: The Role of Communication in Conflict Resolution
  • Module 09: Active Listening Skills
  • Module 10: Paraphrasing Skills
  • Module 11: Powerful Questions
  • Module 12: Body Language
  • Module 13: TheConflict/Opportunity Test
  • Module 14: Conflict and Its Resolution
  • Module 15: Helping Others Through Conflict
  • Assignment

Workplace Conflict Management

£ 22 VAT inc.