Workplace violence - how to manage anger and violence in the workplace - e-book

Learning Outcomes

• Describe what workplace violence is
• Identify some warning signs of violence
• Apply the cycle of anger
• Understand Albert Bandura’s behaviour wheel and how it applies to anger
• Develop a seven-step process for managing your anger and others’ anger
• Apply better communication and problem solving skills, which will reduce frustration and anger
• Develop some other ways of managing anger, including coping thoughts and relaxation techniques
• Use the nine components of an organisational approach to managing anger, including risk assessment processes
• Respond if a violent incident occurs in the workplace, on both an individual and organisational level