Conflict Resolution Training

The course is designed to keep staff safe from the risks of conflict by recognising early the warning & danger signs. Using appropiate communication skills and models. The course starts low with the basics of communication and moves on through dynamic risk assessments, patterns of behaviour, attitude and behaviour, ego states, and others and finishes with fight or flight. This course can be linked to the Personal Safety for Lone Workers and also have breakaway skills added if required. Suitable for: All staff, in all sectors, Public or Private. The NHS version of this course was supported by the BMA, Unison and others.