Customer Care Course
Short course
In Barry
Description
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Type
Short course
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Location
Barry (Wales)
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Duration
1 Day
The programme will equip individuals to: To equip candidates with the relevant skills in providing world-class customer service. Suitable for: All employees invloved with customers in any industry
Facilities
Location
Start date
Start date
Reviews
Course programme
Customer Care Course TARGET AUDIENCE
All employees invloved with customers in any industry
PROGRAMME AIMS
The programme will equip individuals to:
- To equip candidates with the relevant skills in providing world-class customer service.
Learning objectives
- Identify the differing roles of the customer
- Define the various roles candidates play in providing world-class customer service.
- List areas of possible conflict and equip with skills to defuse and de-escalate upset customers.
- Outline the skills behind providing world-class customer service.
Duration of course: One day
Number of delegates places: Maximum 16
Trainers: One
A booklet is issued to all attending the course along with a certificate of attendance.
PLEASE NOTE THAT THE ABOVE IS ONLY AN EXAMPLE OF THE TYPE OF COURSE THAT WE RUN AND CAN BE ADAPTED TO THE CLIENT'S SPECIFIC NEEDS
Customer Care Course