Extended Diploma in Customer Service
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Class hours
19h
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Duration
Flexible
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Start date
Different dates available
Provide your Customers with the Service that will leave a lasting impression
Are you struggling to communicate with your customer? Not able to grab their attention? Take
this course to learn how to interact with customers so they don’t cut you off in mid-sentence.
The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don’t have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth.
This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn’t willing to admit his mistakes.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
Extended Diploma in Customer Service is CPD Qualification Standards & IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Our Extended Diploma in Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.
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All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Customer Service Skills
- Customer Service
- Etiquette
- Telephone Etiquette
- Aspects of Phone Etiquette
- Proper Phone Language
- Eliminate Phone Distractions
- Handling Rude or Angry Callers
- Handling Interoffice Calls
- Handling Voicemail Messages
- Methods of Training Employees
- Correcting Poor Telephone Etiquette
Teachers and trainers (1)
iStudy iStudy
Instructor
Course programme
COURSE CURRICULUM
Basics of Customer Service
- Customer Service and Retention Templates
- Customer Service & Retention Checklist
- Customer Service Checklist
Providing Customer Service
- First Lesson
- Second Lesson
- Third Lesson
- Fourth Lesson
- Fifth Lesson
Telephone Etiquette
- Module One – Getting Started
- Module Two – Aspects of Phone Etiquette
- Module Three – Using Proper Phone Language
- Module Four – Eliminate Phone Distractions
- Module Five – Inbound Calls
- Module Six – Outbound Calls
- Module Seven – Handling Rude or Angry Callers
- Module Eight – Handling Interoffice Calls
- Module Nine – Handling Voicemail Messages
- Module Ten – Methods of Training Employees
- Module Eleven – Correcting Poor Telephone Etiquette
- Module Twelve – Wrapping Up
Extended Diploma in Customer Service