Customer Service Advanced Apprenticeship

This course is aimed at those who are already working in a customer service environment and those who would like to. Learners develop a more comprehensive range of customer service skills, including team supervision and project responsibility. Students will receive the relevant training required to work in an administrative role within a wide range of business settings.

The course is aimed at students aged 16 and over who wish to complete an Advanced Apprenticeship and are involved in Customer Service as their primary work. Level 3 learners will focus on developing their understanding of how customer service delivery affects customer expectations and how the customer service process can be improved through customer feedback and effective teamwork.

What will I learn?
Customer Service Advanced Apprenticeship Units

• Organise and deliver customer service


• Understand the customer service environment


• Understand customers and customer retention


• Principles of Business


• Manage personal and professional development


• Resolve customers’ problems


• An additional 8/9 units can be chosen from a list of optional units.

How will I be assessed?

This is a practical course where students are expected to provide evidence through workplace activities and guided assignment work. In addition to this, 3 exams will be required.

What award will I achieve

Diploma in Customer Service Level 3

What next?

Possible progression to a Level 4 or Management qualification.

What are the entry requirements?

Candidates should be working in an customer service role, committed to study and be responsible for their own learning. It is necessary to attend an interview with the Work Based Learning team and to complete basic skills assessments in literacy and numeracy. You will be expected to have at least basic numeracy and literacy skills. Students must be employed in a suitable work placement providing customer service functions in a supervisory or senior role, and have successfully completed a relevant level 2 qualification.

Attendance

One day per month (over a 15 week period), with one hour weekly online learning for the technical knowledge on the other weeks. Attendance is closely monitored by your tutor and your employer will be informed of any absence as excellent attendance is required in order to achieve the qualification. If functional skills are required you will be required to attend weekly until achieved the framework requirements.

Requirements in the workplace

• Students are required to be employed in a suitable work placement providing administrative tasks in a supervisory or senior role.


• Skilled and knowledgeable staff in placement


• Modern equipment and tools/machines to follow current practices in industry.

How To Apply

Our aim is to make it as easy as possible to secure your place on your ideal programme.
Simply download and complete the relevant application form and return it to our Admissions team as early as possible.
You can return your completed application form in person or by post to our Colchester
(for applications to Colchester and Clacton) or Braintree campuses:

Admissions

Colchester Institute

Sheepen Road

Colchester

CO3 3LL

Admissions

The College at Braintree

Church Lane

Braintree

CM7 5SN

If you are currently at school, please check with them as some schools will be coordinating applications centrally.
If you have any further questions about the application process, please visit our
Frequently Asked Questions page.

Applying for an Apprenticeship

Download Application Form - Full-Time Courses & Apprenticeships (PDF)

Considering an apprenticeship?
Many young people look to an apprenticeship to gain valuable skills directly in the workplace.
You can apply for both an apprenticeship, and a full-time course as your back up,
but note that you will need to do some research to find an employer willing to take you on as an apprentice
if you do not already have one.

If you are applying for an apprenticeship please use the application form above,
ensuring you complete section 4 of the form. In order to start your apprenticeship you must have an employer
ready to complete your apprenticeship with.

Please contact our Apprenticeship Hub team on 01206 712412 or
apprenticeships@colchester.ac.uk
or visit our Apprenticeships Section
for details and support when finding an employer. If you already have an employer please include
their contact details in section 4 of the application form. If you require any more information about
the apprenticeships we offer, please click "Read more..." below:

Apprenticeships

Read More...

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