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Homepage › Finance Courses › Accounting Courses › Credit Control Courses

Diploma in Credit Control and Debt Management

in Study House Ltd (England)

Distance Course

Price:

£230 + VAT Special offers 

Duration:

80 Hours

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Requirements:

No Prior Knowledge or experience is required to complete this course.

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Course objectives:

The objectives of the course are to: • Describe methods of controlling credit • Investigate methods of credit checking • Examine the use of the courts and debt management agencies in recovering debt • Describe how to collect debt by letter and telephone

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Course details

Type Course Duration 80 Hours
Method / place Contact course provider Distance
Students per class 50
Suitability This programme is designed for people who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.
Course objectives The objectives of the course are to: • Describe methods of controlling credit • Investigate methods of credit checking • Examine the use of the courts and debt management agencies in recovering debt • Describe how to collect debt by letter and telephone
Requirements
No Prior Knowledge or experience is required to complete this course.
Price £230 + VAT
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Course programme

Diploma in Credit Control and Debt Management
COURSE CONTENT The course is divided up into three modules, as follows: Unit 1 – Credit Control Credit
  • Cutting down on credit
  • Bad debts
  • Sales discounts
     
    Is my customer credit worthy?
  • Credit application form
  • Trade references
  • Bankers references
  • Credit checks
  • Credit insurance

     Credit control routines
  • Terms and conditions of sale
  • Interest
  • Invoices
  • Aged debt analysis and debt turn

     Debt recovery through the courts
  • The Courts and their powers of collection
  • 3 track system – Full description in unit 2

     Statutory demands, Insolvency and Bankruptcy
  • Statutory demands
  • Insolvency
  • Winding up petitions
  • Voluntary arrangements
  • Administration orders

     VAT and Tax relief for Bad debts
  • What VAT relief is available?
  • How to claim relief
  • Tax relief

      Unit 2 – Debt Management Agencies Credit checking agencies
  • An explanation of what credit checking agencies do
  • The information they hold
  • How to use their services.
     Factoring companies
  • A history of factoring,
  • an explanation of how their products work
  • The services they can offer.
     
    Specialist Legal Services
  • What services are on offer
  • How to use their services effectively

     The Courts
  • How and when it is appropriate to use the courts
  • Advice on applying for legal resolution
  • The 3 track system
  • Small Claims Track
  • Fast Track
  • Multi track
  • Costs verses Settlement – Is it worth it?

     Debt Collection Agents
  • Bailiffs
  • What are they?
  • What are the costs involved?
  • What are their collection powers?
  • Sheriffs
  • What are they?
  • What are the costs involved?
  • What are their collection powers?
     
  • Private Debt Collections agents
  • What are they?
  • What are the costs involved?
  • What are their collection powers?
     
    Unit 3 – Communication     Telephone Communication
  • Telephone skills
  • Handling problems and objections
  • Dealing with difficult customers and controlling anger
  • How to gain commitment to pay
     
     Written Communication
  • When to choice written forms of communication
  • Email verses letters – When is each format appropriate?
  • Sample letters
  • Request for payment
  • Demand for payment
  • Legal demand for payment
     
    How to deal with customer responses
  • Common responses and excuses
  • How to reply to customer responses
  • How to gain commitment
    Accreditation  
     
    The course leads to the award of the Diploma in Credit Control & Debt Management (Level 3) from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.  
     
    Study Method  
     
    The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
     
     
     
    Assessment  
     
    Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
     
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    On Study House Ltd

    Provider description
    Study House Ltd is an experienced provider of distance learning opportunities, successfully delivering courses to over 6000 students per year. Our range of courses has been designed to benefit those who want to further their career by gaining a nationally recognised award or qualification and will also appeal to those wishing to fuel their interest in a particular subject. Courses cover topics including Business skills, Vocational subjects and Human Understanding. All of our courses are suitable for anyone, whatever their academic background and motive for studying. Each course is complete and includes full tutor support to ensure that students receive the maximum benefit from thier course. All of our courses can be completed at home or work without having to attend college.
    Advantages of studying with Study House Ltd
    The Study House approach to distance learning has many benefits which we hope will enable you to plan your studies with confidence: No need to attend college – coursework and assessments take place at home or at work so there is no need to attend college at any time during your course Flexible study – you choose the timescale for your studies; start and finish when it is convenient to you within 12 months of registration Full tutor support – tutor support is available for a full one year from date of registration by email or post Fully accredited – all courses are accredited providing you with a nationally recognised award on successful completion Payment options – choose how to pay and spread the cost over up to six months Money back guarantee – if, on receiving your study pack, you wish to cancel your order just return it undamaged within 14 days for a full refund of your deposit
    Course provider history
    Study House was founded in 2000 and since that time has helped thousands of students gain recongised qualifications to improve their careers and to improve their knowledge and skills.
    Specialises in
    Business Topics Human Understanding Subjects Child Care and Development Vocational Courses Writing College

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