Effective Office Management

Who is it for
Relevant for anyone who deals with the day-to-day running of an office; this could include office managers, PAs and secretaries or administrative personnel





What is it about

• Understanding of the range of responsibilities and skills required by the office manager
  
  
• Various approaches to use when dealing with the management of tasks, teams and individuals
  
  
• Techniques to plan and manage workload effectively and achieve objectives
  
  
• A checklist of systems and procedures to aid the smooth running of the office
  
  
• Assertive communication and problem-solving skills
  
  
• One year free membership of the Institute of Administrative Management (IAM)

What will i get out of it
An efficiently run office is rarely remarked upon or celebrated. An inefficient workplace can be the cause of much office stress and strife. This course will help you develop an assertive and organised approach to managing people and processes in your office, to facilitate harmonious and productive working. It includes key management skills and planning techniques to improve information flow and achieve objectives


Course overview

• Know your role as manager
  
  
• Understand the typical responsibilities of an office manager
  
  
• Work with others effectively
  
  
• Recruit the right team; know the pitfalls and benefits of delegation
  
  
• Resolve conflicts in the office
  
  
• Negotiate for a win / win, every time
  
  
• Develop your team
  
  
• Use action plans to increase staff performance
  
  
• Increase productivity and efficiency
  
  
• Use the best methods to manage your time
  
  
• Decide goals and set priorities for the office
  
  
• Learn measurement techniques for clerical work
  
  
• Deal successfully with stress
  
  
• Plan projects properly
  
  
• Set SMART objectives
  
  
• Define key result areas
  
  
• Assign responsibilities to your team and allocate resources
  
  
• Measure your results and evaluate them against objectives
  
  
• Learn to solve problems and make decisions
  
  
• Define the problem and think creatively to find a solution
  
  
• Work through the five-point plan for making a proper decision
  
  
• Action plan for results