NVQ Level 2 Customer Service

Dairy Farm Training
In Belfast City (Northern Ireland)

Price on request
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Important information

Typology NVQ
Start Belfast city (Northern Ireland)
  • NVQ
  • Belfast city (Northern Ireland)
Description


Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme.

Important information

Government funding available

Venues

Where and when

Starts Location
On request
Belfast City
Unit 18, Dairy Farm Centre, Stewartstown Road,, BT17 OAW, County Antrim, Northern Ireland
Starts On request
Location
Belfast City
Unit 18, Dairy Farm Centre, Stewartstown Road,, BT17 OAW, County Antrim, Northern Ireland

Course programme

To achieve the award, candidates must complete a total of five units - four mandatory units and one optional unit.

Mandatory units

 Give customers a positive impression of yourself and your organisation
 Deliver reliable customer service
 Develop customer relationships
 Resolve customer service problems

Optional units

 Support customer service improvements
 Develop personal performance through delivering customer service
 Promote additional products or services to customers
 Process customer service information

Achievements for this centre


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