NVQ Level 2 Customer Service

Dairy Farm Training

NVQ

In Belfast City

Price on request

The best Customer Management courses

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Description

  • Type

    NVQ

  • Location

    Belfast city (Northern Ireland)

Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme.

Important information

Government funding available

Facilities

Location

Start date

Belfast City (County Antrim)
Unit 18, Dairy Farm Centre, Stewartstown Road,, BT17 OAW

Start date

On request

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Course programme

To achieve the award, candidates must complete a total of five units - four mandatory units and one optional unit.

Mandatory units

 Give customers a positive impression of yourself and your organisation
 Deliver reliable customer service
 Develop customer relationships
 Resolve customer service problems

Optional units

 Support customer service improvements
 Develop personal performance through delivering customer service
 Promote additional products or services to customers
 Process customer service information

See related categories

NVQ Level 2 Customer Service

Price on request

The best Customer Management courses

See all

See all