Reception and Switchboard Training Diploma

1 Training
4.6
8 reviews
  • This school is amazing. I really its logo, the way it is shown on the website, look very appealing. I spent a short time to start but when I entered I really enjoyed it the benefits they had given me were great.
    ← | →
  • I have gained a lot of knowledge with this course. My experience and confidence has increased, I was able to finish it quickly since I didn’t have to worry about the time as I could do it anytime and anywhere.
    ← | →
  • This centre has helped me to train a lot.
    ← | →

Course

Online

Save 75%
£ 29 VAT inc.

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Description

  • Type

    Intensive course

  • Level

    Beginner

  • Methodology

    Online

  • Class hours

    30h

  • Duration

    Flexible

  • Online campus

    Yes

Diploma in Reception and Switchboard Training.

This Diploma in Reception and Switchboard Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now closed

About this course

By enrolling to this course, you’ll be able to produce standard documents and you’ll learn about difficult customer handling.
Logging in to this course, you’ll gain knowledge in receptionist and telephone handling skills.
Having this course, you’ll learn master key Microsoft Office programs and social media handling.
In this course, you’ll become a master of data management and record keeping.
This course will gain you the knowledge in Travel and Accommodation arranging.
On completion of this course, you’ll gain the best management and customer handling skills.
At the end of this course, you’ll become an expert in customer service.

Job hunters & School leavers
College or University student & graduates
Personal assistant & Receptionist
Assistant for company director
New or Temporary staff
Switchboard operator & Front desk operator
Office clerk & Administration Assistant
Travel managers & tour assistants
Front desk supervisor or manager

You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.

If you pass the exam successfully then you will be awarded a Diploma in Reception and Switchboard Training.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.

Questions & Answers

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Reviews

4.6
excellent
  • This school is amazing. I really its logo, the way it is shown on the website, look very appealing. I spent a short time to start but when I entered I really enjoyed it the benefits they had given me were great.
    ← | →
  • I have gained a lot of knowledge with this course. My experience and confidence has increased, I was able to finish it quickly since I didn’t have to worry about the time as I could do it anytime and anywhere.
    ← | →
  • This centre has helped me to train a lot.
    ← | →
100%
4.9
excellent

Course rating

Recommended

Centre rating

Suleinman Rahman Khan

5.0
22/09/2017
What I would highlight: This school is amazing. I really its logo, the way it is shown on the website, look very appealing. I spent a short time to start but when I entered I really enjoyed it the benefits they had given me were great.
What could be improved: Nothing
Would you recommend this course?: Yes

Rusna Tahsin

4.5
11/08/2017
What I would highlight: I have gained a lot of knowledge with this course. My experience and confidence has increased, I was able to finish it quickly since I didn’t have to worry about the time as I could do it anytime and anywhere.
What could be improved: All good
Would you recommend this course?: Yes

Alex Burn

4.0
24/04/2017
What I would highlight: This centre has helped me to train a lot.
What could be improved: No
Would you recommend this course?: Yes

Owais Haqq

4.0
25/02/2017
What I would highlight: I recommend taking this course to those who prefer learning by distance learning, people who have a busy schedule maybe.
What could be improved: Everything OK
Would you recommend this course?: Yes

Lola Smith

5.0
15/02/2017
What I would highlight: It has opened many doors for me, there are so many companies who are looking for the best receptionist and I believe that I have mastered in becoming one.
What could be improved: Everything OK
Would you recommend this course?: Yes

Aliyah Hussain

4.5
17/08/2016
What I would highlight: I doubted to take this course but with all the support given by the mentors, everything became easier and I was able to complete it and received my certificate.
What could be improved: All good
Would you recommend this course?: Yes

Katie Mike

4.5
13/08/2016
What I would highlight: I just had an interview about being a receptionist at an office, my manager is very proud of the way I am organizing everything now.
What could be improved: Nothing
Would you recommend this course?: Yes

Charlie John

5.0
15/02/2016
What I would highlight: I’m very grateful with this centre; I really appreciate the tutor’s help and support.
What could be improved: No
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • Receptionist
  • Business Writing
  • Microsoft Excel
  • Social Media
  • Ms PowerPoint
  • Ms Word
  • Microsoft Outlook
  • Managing Database
  • Difficult Customers
  • Professional Receptionist
  • Switchboard Operator

Teachers and trainers (1)

David Nicol

David Nicol

Course Administrator

Course programme

Description

COURSE CURRICULUM

ADDITIONAL MATERIALS

  • Course Materials Receptionist Training

MODULE: 01

  • Professional Receptionist Training Course Objectives
  • The 90: 90 Principle to create a powerful first impression
  • Hot Telephone Tips
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers

MODULE: 02

  • Practice good telephone skills
  • Managing database and company files
  • Booking or Reservation procedure
  • Deal effectively with security and safety issues
  • Meeting Arrangements
  • Successful Meetings & Minutes
  • Organising a Meeting
  • Arranging Business Travel and Accommodation

MODULE: 03

  • Email Tutorial
  • How to use Social Media to promote your company
  • How to write a formal letter
  • How to write Business Memo
  • Business Writing and Memos
  • Minute Taking
  • Taking Minutes
  • Microsoft Excel Tutorial
  • MS PowerPoint Tips
  • MS Word Tips & Tricks
  • Microsoft Outlook

Course Duration:

You will have 2 Months (60 days) access to your online study platform from the date you purchased (enrolled) the course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.

How will I be assessed?

  • You will have one Quiz and one Assignment. Pass Mark is 50%.
  • You only need to pay £89 for assessment and certification when you submit your assignment.

Additional information

Career path

Start your employment as a professional receptionist/ Switchboard operator/ Telephonist and you move up as administration assistant, personal assistant, secretary, office administrator or you can be specialise in marketing or sales if you may need to be specialised in one area. As this is very important figure in any organisation you can work for high profile organisation with your experience.

See related categories

Reception and Switchboard Training Diploma

£ 29 VAT inc.

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