Reception and Switchboard Training Diploma
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This school is amazing. I really its logo, the way it is shown on the website, look very appealing. I spent a short time to start but when I entered I really enjoyed it the benefits they had given me were great.
← | →
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I have gained a lot of knowledge with this course. My experience and confidence has increased, I was able to finish it quickly since I didn’t have to worry about the time as I could do it anytime and anywhere.
← | →
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This centre has helped me to train a lot.
← | →
Course
Online
Description
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Type
Intensive course
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Level
Beginner
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Methodology
Online
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Class hours
30h
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Duration
Flexible
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Online campus
Yes
This Diploma in Reception and Switchboard Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.
Facilities
Location
Start date
Start date
About this course
By enrolling to this course, you’ll be able to produce standard documents and you’ll learn about difficult customer handling.
Logging in to this course, you’ll gain knowledge in receptionist and telephone handling skills.
Having this course, you’ll learn master key Microsoft Office programs and social media handling.
In this course, you’ll become a master of data management and record keeping.
This course will gain you the knowledge in Travel and Accommodation arranging.
On completion of this course, you’ll gain the best management and customer handling skills.
At the end of this course, you’ll become an expert in customer service.
Job hunters & School leavers
College or University student & graduates
Personal assistant & Receptionist
Assistant for company director
New or Temporary staff
Switchboard operator & Front desk operator
Office clerk & Administration Assistant
Travel managers & tour assistants
Front desk supervisor or manager
You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.
If you pass the exam successfully then you will be awarded a Diploma in Reception and Switchboard Training.
Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.
On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.
Reviews
-
This school is amazing. I really its logo, the way it is shown on the website, look very appealing. I spent a short time to start but when I entered I really enjoyed it the benefits they had given me were great.
← | →
-
I have gained a lot of knowledge with this course. My experience and confidence has increased, I was able to finish it quickly since I didn’t have to worry about the time as I could do it anytime and anywhere.
← | →
-
This centre has helped me to train a lot.
← | →
Course rating
Recommended
Centre rating
Suleinman Rahman Khan
Rusna Tahsin
Alex Burn
Owais Haqq
Lola Smith
Aliyah Hussain
Katie Mike
Charlie John
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Receptionist
- Business Writing
- Microsoft Excel
- Social Media
- Ms PowerPoint
- Ms Word
- Microsoft Outlook
- Managing Database
- Difficult Customers
- Professional Receptionist
- Switchboard Operator
Teachers and trainers (1)
David Nicol
Course Administrator
Course programme
COURSE CURRICULUM
ADDITIONAL MATERIALS
- Course Materials Receptionist Training
MODULE: 01
- Professional Receptionist Training Course Objectives
- The 90: 90 Principle to create a powerful first impression
- Hot Telephone Tips
- Get the facts- ask the right questions
- Discuss Solutions- learning to listen
- Dealing with difficult customers
MODULE: 02
- Practice good telephone skills
- Managing database and company files
- Booking or Reservation procedure
- Deal effectively with security and safety issues
- Meeting Arrangements
- Successful Meetings & Minutes
- Organising a Meeting
- Arranging Business Travel and Accommodation
MODULE: 03
- Email Tutorial
- How to use Social Media to promote your company
- How to write a formal letter
- How to write Business Memo
- Business Writing and Memos
- Minute Taking
- Taking Minutes
- Microsoft Excel Tutorial
- MS PowerPoint Tips
- MS Word Tips & Tricks
- Microsoft Outlook
Course Duration:
You will have 2 Months (60 days) access to your online study platform from the date you purchased (enrolled) the course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.
How will I be assessed?
- You will have one Quiz and one Assignment. Pass Mark is 50%.
- You only need to pay £89 for assessment and certification when you submit your assignment.
Additional information
Start your employment as a professional receptionist/ Switchboard operator/ Telephonist and you move up as administration assistant, personal assistant, secretary, office administrator or you can be specialise in marketing or sales if you may need to be specialised in one area. As this is very important figure in any organisation you can work for high profile organisation with your experience.
Reception and Switchboard Training Diploma