Receptionist Training Course
The Receptionist is the 'face' of most organisations and very often the first point of contact for new & existing clients.
The Receptionist Training Course will teach you 'best practice' to ensure you always give an excellent first impression and present a professional & friendly image.
Who should attend
» Frontline Reception staff communicating Face to Face and by Telephone
» Staff responsible for the maintenance of the Reception area
» Corporate Receptionists
» Cover staff: Receptionists, Administrators and switchboard operators
Learning outcome
» Manage the Reception area and prioritise a busy workload
» Stay motivated with a 'can-do' attitude
» Organise meetings & liaise with suppliers
» Make an excellent first impression - Meet and greet internal staff and visitors
» Present a professional & friendly image
» Learn Assertiveness skills & techniques
» Give Exceptional Customer Service - Go the 'extra mile' & exceed peoples
expectations
» Improve your questioning & listening skills to establish the callers / visitors needs
» Use techniques to Handle difficult situations (Anger, frustration, aggression)
» Build rapport and be a Team player
» Screen calls effectively and use your discretion on the redirection of callers.
» Handling initial enquiries: (Telephone, face to face & email)
» Develop and enhance your telephone voice
» Effective message taking
Role play's, Group Discussions and Group Activities are used to maximise participation from every person.
