Skills for Receptionists
Training
Inhouse
Description
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Type
Training
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Methodology
Inhouse
Suitable for: People who want to build effectiveness, confidence, capability and develop smarter ways of working.
Reviews
Course programme
Course review:
Learn how to develop the key skills for role effectiveness through our bite sized training course.
Overview:
- That all important first impression
- Projecting the best self-image
- The do's and don'ts of listening
- Asking the right questions
- ABC technique - handling angry callers
Skills for Receptionists