Supervising Others

The topics covered are as follows:

1 Getting Started

· Icebreaker

· Ground rules

· The parking lot

· Workshop objectives

· Action plans and evaluation forms

2 Setting Expectations

· Defining the requirements

· Identifying Opportunities for Improvement & Growth

· Setting Verbal Expectations

· Putting Expectations in Writing

3 Setting Goals

· Understanding cascading Goals

· Setting SMART Goals

· Helping others set goals

4 Assigning Work

· General Principles

· The Dictatorial Approach

· The Apple-Picking Approach

· The Collaborative Approach

5 Degrees of Delegation

· Level One: Complete Supervision

· Level Two: Partial Supervision

· Level Three: Complete Independence

6 Implementing Delegation

· Deciding to Delegate

· To Whom Should You Delegate

· Providing Instructions

· Monitoring the Results

· Troubleshooting Delegation

7 Providing Feedback

· Characteristics of Good Feedback

· Feedback Delivery Tools

· Informal Feedback

· Formal Feedback

8 Managing Your Time

· The 80/20 rule

· Prioritizing With the Urgent-Important Matrix

· Using a Productivity Journal

· Using Routines to Simplify Your Workday

9 Resolving Conflict

· Using a Conflict Resolution Process

· Maintaining Fairness

· Seeking Help Within the Team

· Seeking Help Outside the Team

10 Tips for Special Situations

· What To Do If You’ve Been Promoted From Within The Team

· What To Do If You’re Leading a Brand New Team

· What To Do If You’re Taking on an Established Team

11 A Survival Guide for the new Supervisor

· Ask the Right Questions of the Right People

· Go to Gemba

· Keep Learning

12 Wrapping Up

· Words from the Wise

· Review of Parking Lot

· Lessons Learned

· Completion of Action Plans and Evaluations