1884 City & Guilds Conflict Management Course

1884 City & Guilds Conflict Management Course Candidate requirements:
There are no specific prior experiences or qualifications required to undertake the City and Guilds 1884 Course qualification. However due to the nature of the learning and assessment required for the qualification candidates will need basic literacy and numeracy skills.
Who should attend the City and Guilds 1884 Course?
People who work across both the public and private sectors and who are vulnerable to incidents involving violent, aggressive or abusive people and anyone who may work alone.
Aim of the City and Guilds 1884 Course:
To develop the knowledge, skills and behaviours to effectively manage conflict in the workplace


1884 City & Guilds Conflict Management Course Programme Outline:
By the end of the course those attending will have be tought techniques for

• Introduction to workplace violence
• Dynamic risk assessment
• Self awareness
• Proactive service delivery
• Communication skills
• Signalling non aggression
• Defusing and calming
• High risk conflict
• Post incident support

Duration of course: Two days

Number of delegates places: Maximum 12
Trainers: One

PLEASE NOTE THAT THE ABOVE IS ONLY AN EXAMPLE OF THE TYPE OF City and Guilds 1884 COURSE THAT WE RUN AND CAN BE ADAPTED TO THE CLIENT'S SPECIFIC NEEDS