Accredited Introduction to Communication Skills

ntroduction

Welcome to an “Introduction to Communication Skills”, the first course in our communication skills series. This presentation will guide you through the basic principles of communication and will help you to understand why communication is so important in the workplace and how it can easily break down. You will learn the essentials for effective communication, learn how to listen well through the use of active listening skills and understand the importance of building rapport.

Course Content

The basic principles of communication
How to communicate effectively
*What makes communication good?
*Active listening skills
*Building rapport
Why communication is important in the workplace

Assessment

Assessment is carried out on line through multiple choice questions.

Certificates

Your certificate is available for download from your account as soon as you have successfully completed the assessment.