Administration NVQ Level 2

A candidate must complete five units in total.

Mandatory units (two units):

• Carry out your responsibilities at work
• Work within your business environment

Group A (choose three units):

• Ensure your own actions reduce risks to Health and Safety (ENTO)
• Manage customer relations
• Manage diary systems
• Organise business travel and accommodation
• Deal with visitors
• Process customer financial transactions
• Operate credit control procedures
• Store, retrieve and archive information
• Research and report information
• Organise and support meetings
• Use IT systems (IT user)
• Use IT to exchange information (IT user)
• Word processing software (IT user)
• Spreadsheet software (IT user)
• Database software (IT user)
• Presentation software (IT user)
• Specialist or bespoke software (IT user)
• Use a telephone system
• Operate office equipment
• Prepare text from notes
• Prepare text from shorthand
• Prepare text from recorded audio instruments
• Produce documents
• Work effectively with other people

In order to achieve an Apprenticeship, Key Skills (Communication Level 2 and Application of Number Level 1) and a Technical Certificate (Certificate in Administration – Business Organisations and People Level 2) are required to be added to this NVQ.