Advanced Apprenticeship - Customer Service

Course

In Frome, Taunton, Bridgwater and another venue.

Price on request

Description

  • Start date

    Different dates available

The Advanced Apprenticeship in Customer Service is designed to respond to the employer need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles. Apprentices who are undertaking the customer service advanced apprenticeship are likely to have some prior experience in a customer service role, although this is not a formal requirement.Employers across all sectors, regardless of whether their main business is customer service or if they wish to train staff to undertake customer service as part of their job role, need to up skill their current workforce and recruit new staff. Customer service apprenticeships have a major role to play in this by helping employers address the skills gaps and shortages that they are experiencing, and by providing a vehicle for introducing and raising customer service skills in the workplace.Due to the varied nature of the customer service industry there are many job roles that apply to customer service intermediate apprentices. These will include job roles which are dedicated to customer service such as Customer Relationship Manager, Customer Service Coordinator and Customer Service Team Leader.Tasks undertaken by apprentices will vary depending on the level and sector in which they are employed. Tasks may include; communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, building relationships with customers, keeping records, gathering customer feedback and working in a team, using software/office equipment to communicate, keeping records, gathering and analysing customer feedback and leading a team as well as softer-skills such as communication, team working, interpersonal skills and the ability to improve own learning and performance.

Facilities

Location

Start date

Bridgwater (Somerset)
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Robins Drive, East Quay - Churchill House, TA6 4DL

Start date

Different dates availableEnrolment now open
Frome (Somerset)
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Garsdale, BA11 1RZ

Start date

Different dates availableEnrolment now open
Taunton (Somerset)
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Broughton House - Blackbrook Park Avenue, TA1 2PP

Start date

Different dates availableEnrolment now open
Yeovil (Somerset)
21 Hendford, Dolphin House, 2nd Floor, BA20 1TQ

Start date

Different dates availableEnrolment now open

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Subjects

  • Team Training
  • Customer Service
  • Staff
  • Customer Service Skills

Course programme



You will be taught through a mixture of workplace training which will include PowerPoints, tutor led discussions, group work and individual study, alongside day release on a 2/4 weekly basis. (Dependent on previous qualifications)

The Framework consists of:

  • Level 3 Diploma in Business & Administration. (QCF)
  • Functional Skills in English, maths & ICT.
  • Employment Rights and Responsibilities.
  • Personal Learning and Thinking Skills .


  • Advanced apprentices, with support and opportunities in the workplace, can progress onto:

  • A Higher Level Apprenticeship programme in Contact Centre Management, Business & Professional Administration or Leadership & Management.
  • Further or higher education to undertake customer service, business related or other qualifications, including Foundation Degrees in, for example, Contact Centres, Retail Management, Business Management or Hospitality.
  • A range of Customer Service, Contact Centres, Sales, Business related and other undergraduate programmes.
  • A range of Customer Service and other Professional Qualifications, including a Level 4 Diploma in Customer Service Management, a Level 4 Diploma in Contact Centres.
  • A Foundation Degree in Contact Centre Management.
  • With additional training, advanced apprentices may be able to progress in their careers to roles including Senior Customer Service Supervisor, Customer Service Manager, and a range of other senior customer service related roles.

    Additional information

    An interview with a member of staff, initial assessment and employment are required to secure an Apprenticeship.
    This is a rolling programme so you can start at any time of the year.

    Advanced Apprenticeship - Customer Service

    Price on request