ADVANCED CONFLICT MANAGEMENT

Work through the lesson to learn advanced conflict management techniques.

Explore the fact that no matter how well team members get on, there is always a risk of conflict.

Learn about several different methods of conflict management.

Gain an insight into the personal skills needed from you as a manager to be successful in reducing the potential of workplace conflict within your team.

Get ideas for strategies by reading Conflict Resolution: 8 Strategies to Manage Workplace Conflict on the Business Know How website.

Read the University of Queensland document, Healthy Responses to Workplace Conflict for ideas on how a manager can facilitate and support a culture of healthy response to workplace conflict.

Read the guide to Managing Conflict at Work from ACAS (the Advisory, Conciliation and Arbitration Service).

Watch the course’s presentation on Managing Conflict in the Workplace.

Observe good practice in action with the video Conflict in the Workplace from Breakthru in Marketing in Australia.

Take the chance to expand your learning by reading CIPD Survey Report April 2015: Getting Under the Skin of Workplace Conflict, from the professional body for HR and people development.

Enhance your expertise further by reading Practical Law’s article on Arbitration Procedures and Practice in the UK and Six Simple Workplace Conflict Resolution Techniques from the University of Notre Dame.

Complete the advanced conflict management multiple choice assessment.

SYSTEM REQUIREMENT
PROCESSOR 1 gigahertz (GHz)
RAM 1 G

BOPERATING SYSTEMS
Windows 7
Windows 8
Mac OS
iOS

BROWSERS
Internet Explorer 8 or above
Google Chrome
Safari 8
Mozilla Firefox

COMPATIBILITY
Windows, Mac, iPhone, Android

Technical support is always available, should you need it.

Hand picked reading material, presentations, videos, activities and opportunities for further study means all learning styles are taken into account and learning is easy to engage with.

Access to the course is for 12 full months on signing up.

Proving your credentials in advanced conflict management is a career boosting skill that will help you in all areas of life.

Get on track to a more harmonious workplace by signing up to Advanced Conflict Management today.