Advanced Diploma in Customer Service

Janets

NVQ

Online

£ 317 VAT inc.

The best Customer Management courses

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Description

  • Type

    NVQ Level 4

  • Methodology

    Online

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

This Advanced Diploma in Customer Service course will teach you everything needs to succeed in this profession. Improving your customer service skills can lead to excellent customer satisfaction, and also an enjoyable experience. In this course, learn to deal with the challenging customers and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Upon successful completion of the course you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays

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Reviews

Subjects

  • Customer Service
  • Establishing
  • Identifying
  • Generating
  • Recovering
  • Considerations
  • Strategies
  • Evaluating
  • Recommended
  • Retention

Course programme

COURSE CURRICULUM

Customer Service
  • Module One – Getting Started
  • Module Two – Who We Are and What We Do
  • Module Three – Establishing Your Attitude
  • Module Four – Identifying and Addressing Customer Needs
  • Module Five – Generating Return Business
  • Module Six – In-Person Customer Service
  • Module Seven – Giving Customer Service over the Phone
  • Module Eight – Providing Electronic Customer Service
  • Module Nine – Recovering Difficult Customers
  • Module Ten – Understanding When to Escalate
  • Module Eleven – Ten Things You Can Do to WOW Customers Every Tim
  • Module Twelve – Wrapping Up
Customer Relationship Management
  • Customer Relationship Management
  • What CRM Is and Who It Serves
  • Checklist for Success
  • Requirement Driven Product Selection
  • Considerations in Tool Selection
  • Strategies for Customer Retention
  • Building the Future
  • Homegrown vs. Application Service Provider
  • Evaluating and Reviewing Your Program
  • The Development Team
Activities
  • Activities
Recommended Reading
  • Recommended Reading: Advanced Diploma in Customer Service
Mock Exam
  • Mock Exam- Advanced Diploma in Customer Service
Final Exam
  • Final Exam- Advanced Diploma in Customer Service

See related categories

Advanced Diploma in Customer Service

£ 317 VAT inc.

The best Customer Management courses

See all

See all