Advice & Guidance Support NVQ Level 2

Advice & Guidance Support NVQ Level 2

Accreditation Body: City and Guilds

Introduction/Summary

More commonly known as IAG (Initial Advice & Guidance), this qualification is designed for candidates working in a wide range of backgrounds where they are required to work directly with clients, disseminating advice and some level of guidance. It is typically aimed at those working in Career Guidance, Youth Work, Housing, IAG partnerships and other information services. However, the range of optional units available mean that it is equally suitable for a wider range of service based industries

Qualification

For a full level 2 qualification the learner will be required to complete 6 units in total. 3 of these are Mandatory and the other 3 can be chosen from a selection. These optional units ensure that the qualification matches the job role as closely as possible. The assessor will discuss the optional units with each delegate.

The subjects covered within the NVQ include the following:

• Support clients to make use of the Advice and Guidance service (mandatory)

  
  

• Interact with clients using a range of media (mandatory)

  Develop personal performance through delivering customer service (mandatory)

Plus a selection from the following optional subjects:

• Enable advice and guidance clients to access referral opportunities

  
  

• Provide and maintain information materials for use in the service

• Support customer service improvements

• Promote additional services or products to customers

• Process customer service information

• others

  Contribute to the identification of the risk of danger to individuals and

• Contribute to the effectiveness of teams

• Receive and pass on messages and information

Requirements

The Advic

e & Guidance qualifications are for people in customer-facing roles who want to boost their skills. Level 2 focuses on providing quality advice, developing good customer service and supporting new improvements in customer service in that respect the following will help decide if the award is suitable.

1. The learner must be in a role that involves contact with clients – ideally face to face
2. The learner must know which products and services their company offers
3. The learner must be aware of any laws or regulations specific to their industry
4. The learner must be willing to develop their customer service skills and be committed to gaining the award
5. The learner must have a named manager to whom we can refer if there are any problems or queries. This manager must be fully supportive of the learner gaining the award and provide the necessary support and time to complete it.

It would also benefit the learner if another member of staff was undertaking the same NVQ.

Day One “Shopping List”

On day one it will be necessary for the learners to bring the following evidence with them to assist in the building of their portfolios.

Individuals Information:

• Job Description
• Curriculum Vitae
• Training Records or Copies of Certificates relevant to Advice & Guidance including internal workshops and courses

Company Information:

• Company Mission Statement (if available)
• Copy of Company Health and Safety Policy
• Company Structure or Organisation Chart
• List of products and services provided by your company or brochure/portfolio

If more than one learner is attending the course each one will need a separate copy of the above.