Assertiveness courses Scotland

...increasingly important skill as managers frequently need to achieve results through others, by working across and beyond organisational boundaries...

...Somewhere along the line they have become conditioned to do what others ask, for any number of reasons. Are you one of these people? Do you find it hard to refuse anyone?...

...they/you meant to say? Most employees have sound opinions and ideas on how to develop the business, deal with customers or make improvements to processes...

...Participants should be aware of: ª How to make clear specific requests. ª How to say 'No'. ª How to handle criticism. ª How to manage feelings...

...Professionals who attend court or tribunals as witnesses. Professionals who attend court or tribunals as witnesses. What is Going to Court? Eglinton...

...to take responsibility for their own development and enables them to communicate with more confidence and develop positive responses to a wide range of situations... Learn about: Interpersonal Skills, Being Persuasive, Improving Self-Confidence...

...Anyone who needs to influence others in order to achieve their goals Managers responsible for matrix management of others People who need to put their... Learn about: Non-verbal Communication, Building Rapport, Conflict Strategies...

...Hearing and listening techniques, such as clarifying with questions will be covered, as well as tips for speaking clearly. Delegates will be working on speed... Learn about: Speaking Clearly, Sentence Structure, Communication Skills...

...confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will: Understand and overcome the barriers... Learn about: Assertiveness Training, Confidence Training...