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Telephone Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...ways of improving this vitally important part of the sales process.) 15:00 - 16:30 What Type of Closer Are You? (Here participants decide which closes... Learn about: Customer Retention Strategy, Communication Skills, Sales Techniques...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Handling Complaints, Call Centre, Correct Vocabulary...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...on The Telephone 12:45 - 14:00 Lunch Break. 14:00 - 14:45 Task 3: What Are Our Customers Main Objections? (Delegates discuss best practice) 14:45... Learn about: Customer satisfaction, Customer Service, Customer relationship...
- Course
- Glasgow
- Different dates available
...higher level courses incorporating film, video, broadcast and editing.This course is placed on the Scottish Credit Qualifications Framework at Level... Learn about: Television Production...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...Selecting the correct method for the message you are delivering is vital to ensure the message you are delivering isn't mis-understood. Some methods of communication are impersonal...
- NVQ
- Bearsden
- 12 Months
...to the required level of customer service. Why is this award useful? Jackson Mills has worked with companies who find that when employees begin to communicate more effectively...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver... Learn about: Customer satisfaction, Customer Service Skills, Customer Relationship Management...
- Course
- Glasgow
- Different dates available
...production skills and research practice. We have close links with industry and you will enjoy the expertise of visiting specialists covering all aspects of TV production...
- Training
- Glasgow
- Advanced
- 1 Day
...The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques, identify selling... Learn about: Incoming Calls, Selling a Product, Telephone Etiquette...
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