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Telephone Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...closely supervised. * Participants are asked to bring prepared contact list: 100 companies from at least five different target industries. This Advanced... Learn about: Selling skills, Customer Retention Strategy, Customer Manager...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course... Learn about: First Impressions, Call Centre, Best Practice...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...delegates personal experience of poor service.) 10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary... Learn about: Customer Retention, Customer Service, Excellent Customer Care...
- Course
- Glasgow
- Different dates available
...This course gives you an introduction to the skills required for television production. Subjects include single and multi-camera studio techniques... Learn about: Television Production...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...Anyone who needs to improve on the way they communicate with others i.e. friends, colleagues or clients. This session will help you to understand how...
- NVQ
- Bearsden
- 12 Months
...We will design and deliver a tailored programme which incorporates the goals of your company and matches them to the developmental goals of the individual employee...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...and clients perspectives and needs A better understanding of themselves; both strengths and improvement areas An opportunity to gain more advanced customer... Learn about: Customer Service Skills, Customer Care Skills, Customer Manager...
- Course
- Glasgow
- Different dates available
...practice-led screen courses, it is delivered at City of Glasgow College's specialist studios and offers students a degree in Television. TV Factual Research...
- Training
- Glasgow
- Advanced
- 1 Day
...By the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure... Learn about: Overcoming Objections, Incoming Calls, Buying Signals...
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