-
All
- Online
-
Filters
Telephone Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...& Improving Qualification (Much improved qualification. Delegates will be encouraged to take the first conversation much further and encourage more meetings... Learn about: Customer Service Skills, Sales Training, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through... Learn about: Handling Complaints, First Impressions, Correct Vocabulary...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...Incoming Calls - Timetable 09:30 - 10:00 Coffee & Introduction. 10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover... Learn about: Excellent Customer Care, Customer satisfaction, Customer Service...
- Course
- Glasgow
- Different dates available
...covering roles such as directing, vision mixing, lighting and camera operating. The course is intended to give you a sound basis for applying for other... Learn about: Television Production...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...This session will help you to understand how to build relationships and communicate more effectively. Organisations and the business world today have many methods of communication...
- NVQ
- Bearsden
- 12 Months
...The programme of workplace assessment encourages them to consider ways they can improve their service delivery. The standards are flexible to allow...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Care Skills, Customer Service Skills, Customer Retention Strategy...
- Course
- Glasgow
- Different dates available
...alongside teaching staff, who have direct experience of working in the industry. HND Creative Industries TV; OR Relevant television experience...
- Training
- Glasgow
- Advanced
- 1 Day
...identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques... Learn about: Sales Process, Gathering Information, Overcoming Objections...
Questions & Answers
Add your question
Our advisors and other users will be able to reply to you