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Telephone Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...to find the right closing style to suit the person, product or situation.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Retention Strategy, Customer satisfaction, Sales Techniques...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...these marking procedures can be improved.) 12:45 - 13:00 Review of Morning Activities 13:00 - 14:00 Lunch 14:00 - 14:30 Customer Care - Best Practice... Learn about: Best Practice, Correct Vocabulary, Handling Complaints...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Customer Retention, Customer satisfaction, Customer Care...
- Course
- Glasgow
- Different dates available
...This course gives you an introduction to the skills required for television production. Subjects include single and multi-camera studio techniques... Learn about: Television Production...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...Selecting the correct method for the message you are delivering is vital to ensure the message you are delivering isn't mis-understood. Some methods of communication are impersonal...
- NVQ
- Bearsden
- 12 Months
...The overall purpose is to challenge individuals to raise their customer service performance. Working to complete this award, individuals are given an opportunity...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer Care Skills, Customer Manager, Customer Service...
- Course
- Glasgow
- Different dates available
...TV Script-writing. TV Factual Production. TV Studies. TV Drama Production. TV Studio Presentation...
- Training
- Glasgow
- Advanced
- 1 Day
...By the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure... Learn about: Telesales Structure, Gathering Information, Sales Process...
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