6

Telephone Skills courses Scotland

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YOUR CURRENT SELECTION
  • Telephone Skills
COURSE TYPE
  • All 6
  • Courses and Training 4
  • Further Education 2
LEVEL
  • All levels 2
  • Intermediate 1
  • Advanced 1
PRICE
  • £500
  • £200 or less
SUBJECT AREA
STARTING
  • In 30 days 2
  • In 3 months 3
  • In 6 months 3
  • In 9 months 3
  • In 1 year 3
  • In over a year 2
DURATION
  • Hours 2
  • Days 0
  • Weeks 0
  • 3 months 0
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  • Year(s) 1
CHARACTERISTICS
  • Intensive 1
WHERE TO STUDY
Scotland 6
Area/Region
METHODOLOGY
Related courses
PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and 5 other venues
  • 25 Feb 2019

... target industries. This Advanced Telephone Prospecting training course is available throughout the... Learn about: Sales Techniques, Customer satisfaction, Customer Service... More


Price on request
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PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and 6 other venues
  • Intermediate
  • 12 Feb 2019

...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer relationship, Customer Care, Customer Service Skills... More


£410
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PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and 6 other venues
  • Intermediate
  • 01 Mar 2019

... impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives? 11:45 - 12:45 Delegates... Learn about: First Impressions, Handling Complaints, Best Practice... More


£410
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PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and 6 other venues
  • Intermediate
  • 20 Mar 2019

...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Retention, Customer Service, Customer relationship... More


£410
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Advanced Communication Skills course in Glasgow
Revolution Learning and Development Ltd
  • Vocational qualification
  • Blended in Glasgow
    and 5 other venues
  • 1 Day

...To look at skills, behaviours and approaches to communicate more effectively. Understand a range of tools to use whilst communicating. Understand how our behaviour impacts on the communication process. Understand how to build long lasting relationships. Suitable for: Anyone who needs to improve... Learn about: Call Centre, Persuasion Skills, Customer Service Skills... More


£199
VAT inc.
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  • Course
  • Glasgow (Scotland)
  • Different dates available

...This course gives you an introduction to the skills required for television production. Subjects include single and multi-camera studio techniques, covering roles such as directing, vision mixing, lighting and camera operating. The course is intended to give you a sound basis for applying... Learn about: Television Production... More


Price on request
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  • NVQ
  • Bearsden (Scotland)
  • 12 Months

... project encourages individuals to think about their personal strengths and weaknesses, and the skills they bring to the team. Communication skills... Learn about: Customer Care, Customer Service Skills... More


Price on request
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  • Course
  • Glasgow (Scotland)
  • Different dates available

... professional level technical production skills and research practice. We have close links with industry and you will enjoy the expertise of visiting specialists covering all aspects of TV production, alongside teaching staff, who have direct experience of working in the industry... More


Price on request
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Outbound Telephone Sales course in Glasgow
Cosensa Learning & Development Ltd
  • Training
  • Glasgow (Scotland)
  • Advanced
  • 1 Day

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Incoming Calls, Gathering Information, Overcoming Objections... More


£ 201-500