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Telephone Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...effective techniques for telephone prospecting Develop and refine an individual style Always get through to the right person! Return to the workplace... Learn about: Customer relationship, Sales Techniques, Communication Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Best Practice, Correct Vocabulary, Handling Complaints...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...delegates personal experience of poor service.) 10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary... Learn about: Customer Retention, Customer relationship, Customer satisfaction...
- Course
- Glasgow
- Different dates available
...For more information on the framework Two Standard Grades at Credit Level, one of which must be English. Personal experience. NC Media... Learn about: Television Production...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...details how you will transfer the learning back to your organisation...
- NVQ
- Bearsden
- 12 Months
...We will design and deliver a tailored programme which incorporates the goals of your company and matches them to the developmental goals of the individual employee...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...10:00 Coffee & Introduction 10:00 - 10:30 What makes for good customer care 10:30 - 11:00 Getting it Right - Building on your Good Practices 11:00... Learn about: Customer Care Skills, Customer relationship, Customer Retention Strategy...
- Course
- Glasgow
- Different dates available
...This course covers broadcast television, film, journalism and new media. Students will be well placed to apply for a limited number of competitive internship placements...
- Training
- Glasgow
- Advanced
- 1 Day
...Use simple communication skills to gather information and gain commitment Recognise and respond to buying signals Describe the structure for overcoming... Learn about: Gathering Information, Telephone Etiquette, Overcoming Objections...
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