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Telephone Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...12:30 Participants To Make Calls 12:30 -13:00 Brief review of calls. 13:00 - 14:00 Lunch 14:00 - 15:00 Advanced Objection Handling (This module gives participants... Learn about: Telephone answering, Communication Skills, Customer Service...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Call Centre, Best Practice, Correct Vocabulary...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...delegates will improve their customer-care skills when answering the telephone. Greater confidence when taking incoming calls Telephone etiquette when answering... Learn about: Customer relationship, Customer satisfaction, Customer Care...
- Course
- Glasgow
- Different dates available
...For more information on the framework Two Standard Grades at Credit Level, one of which must be English. Personal experience. NC Media... Learn about: Television Production...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...Understand how our behaviour impacts on the communication process. Understand how to build long lasting relationships. Suitable for: Anyone who needs...
- NVQ
- Bearsden
- 12 Months
...their customer service performance. Working to complete this award, individuals are given an opportunity to think reflectively about what they do now to deliver customer service...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the UK. A greater awareness of the customers... Learn about: Customer relationship, Customer Service Skills, Customer Service...
- Course
- Glasgow
- Different dates available
...practice-led screen courses, it is delivered at City of Glasgow College's specialist studios and offers students a degree in Television. TV Factual Research...
- Training
- Glasgow
- Advanced
- 1 Day
...required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques... Learn about: Gathering Information, Incoming Calls, Buying Signals...
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