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Telephone Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...an in depth look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Customer Retention Strategy, Customer Relationship Management, Customer satisfaction...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...the importance of customer care in relation to incoming calls How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods... Learn about: First Impressions, Handling Complaints, Call Centre...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...holding or transferring calls Understand the importance of customer care in relation to incoming calls How to handle complaints in a positive way Excellent Customer... Learn about: Customer Care, Customer Retention, Customer Service...
- Course
- Glasgow
- Different dates available
...higher level courses incorporating film, video, broadcast and editing.This course is placed on the Scottish Credit Qualifications Framework at Level... Learn about: Television Production...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...breaks down and how to avoid barriers Transactional Analysis as a communication methodology Holding effective meetings and one to ones Evaluating the success...
- NVQ
- Bearsden
- 12 Months
...to the required level of customer service. Why is this award useful? Jackson Mills has worked with companies who find that when employees begin to communicate more effectively...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...and clients perspectives and needs A better understanding of themselves; both strengths and improvement areas An opportunity to gain more advanced customer... Learn about: Customer Service, Customer satisfaction, Customer Retention...
- Course
- Glasgow
- Different dates available
...including at STV, offering valuable hands-on experience in video, broadcast, editing and online production.The course balances professional level technical...
- Training
- Glasgow
- Advanced
- 1 Day
...and building rapport are all explored and practiced using role-play scenarios. This course is suitable for employees who make appointments or discuss business... Learn about: Sales Process, Company Image, Selling a Product...
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