5

Telephone Skills courses Scotland

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  • Telephone Skills
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  • All 5
  • Courses and Training 3
  • Further Education 2
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WHERE TO STUDY
Scotland 5
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METHODOLOGY
Advanced Communication Skills course in Glasgow
Revolution Learning and Development Ltd
  • Vocational qualification
  • Blended in Glasgow
    and 5 other venues
  • 1 Day

...To look at skills, behaviours and approaches to communicate more effectively. Understand a range of tools to use whilst communicating. Understand how our behaviour impacts on the communication process. Understand how to build long lasting relationships. Suitable for: Anyone who needs to improve... Learn about: Persuasion Skills, Call Centre, Customer Service Skills... More


£199
VAT inc.
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  • Course
  • Glasgow (Scotland)
  • Different dates available

...This course gives you an introduction to the skills required for television production. Subjects include single and multi-camera studio techniques, covering roles such as directing, vision mixing, lighting and camera operating. The course is intended to give you a sound basis for applying... Learn about: Television Production... More


Price on request
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  • NVQ
  • Bearsden (Scotland)
  • 12 Months

... project encourages individuals to think about their personal strengths and weaknesses, and the skills they bring to the team. Communication skills... Learn about: Customer Care, Customer Service Skills... More


Price on request
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  • Course
  • Glasgow (Scotland)
  • Different dates available

... professional level technical production skills and research practice. We have close links with industry and you will enjoy the expertise of visiting specialists covering all aspects of TV production, alongside teaching staff, who have direct experience of working in the industry... More


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Outbound Telephone Sales course in Glasgow
Cosensa Learning & Development Ltd
  • Training
  • Glasgow (Scotland)
  • Advanced
  • 1 Day

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Buying Signals, Telephone Etiquette, Company Image... More


£ 201-500
Similar training and in other locations
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  • Course
  • Online
  • Intermediate
  • Different dates available
  • 365 Days
Diploma in Telephone Skills Training

... courses provider in the UK, this course allows you to enhance your Telephone skills and prove to employers and recruiters that you’re able to provide Telephone customer service duties to the highest standards... Learn about: Time management, Telephone Skills, Negotiation Skills... More

Special Emagister price

£299 £109
+ VAT
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Save 76%
  • Course
  • Online
  • Beginner
  • Different dates available
Diploma in Telephone Handling Skills

.... Diploma in Telephone skills introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Besides, every 1 Training course offers you the opportunity... Learn about: Telephone Conversations, Telephone Handling, Call Centre... More

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Special Emagister price

£119 £29
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Reception Academy
Telephone Handling - Online Course - Online
5.0 2 opinions
Reception Academy
  • Course
  • Online
  • Different dates available
  • 1 Day
Improve your telephone manner

... telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the... Learn about: English Conversation, Communication Skills, Telephone Skills... More

PREMIUM COURSE

£20
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  • Course
  • Distance Learning

...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals. During... Learn about: Skills and Training, Telephone Skills... More


Price on request
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  • Course
  • Online
  • Different dates available

... studies and proven techniques to allow you to confidently deal with any professional telephone interaction... Learn about: CPD Short course, CPD Accredited, CPD course... More


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Save 41%
  • Course
  • Online
  • Different dates available
  • 1h

... etiquette, tactful responses and also you will be learning about the example of telephone etiquette... Learn about: Soft Skills... More


Price on request
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Save 94%
  • Course
  • Online
  • Different dates available

... phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where... Learn about: Customer Service, Communication Training... More


£249 £14
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  • Course
  • Distance Learning

...To give all staff members the skills to use the telephone effectively in a business context... Learn about: Negotiation Skills, Call Centre, Customer Service Skills... More


£1,299
+ VAT
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  • Course
  • Online

...Training to help the conversion of enquiries into business Learndirect eCourses are designed to be completed at the pace of the learner and are delivered in bite-sized chunks... Learn about: Customer Service Skills, Negotiation Skills, Call Centre... More


£35
VAT inc.
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Save 88%
  • Course
  • Online
  • Different dates available

... Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop... Learn about: Effective Management, Customer Service, Customer Service Checklist... More

Special Emagister price

£199 £23
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Save 76%
  • Course
  • Online
  • Intermediate
  • Different dates available
Certificate in Telephone Collections

.... By the end of the course you’ll be able to: Recognise the importance of your role in the business Recognise the importance of good communication over the telephone and the impact it has on your success as a collections officer Use a well-organised and confident approach to every stage of a collections call... Learn about: TELEPHONE COLLECTIONS, Working with Customers, Effective Collections... More

Special Emagister price

£249 £59
+ VAT
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Save 81%
  • Course
  • Online
  • Intermediate
  • Different dates available

...from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting... Learn about: Call Centre Training, Call Centre, Call Handling... More

Special Emagister price

£395 £74
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Reception Academy
Message Handling - Online Course - Online
5.0 2 opinions
Reception Academy
  • Course
  • Online
  • Different dates available
  • 1 Day
Improve your receptionist skills online!

... voiceovers and slides which you can check as many times as necessary. Therefore you will improve your English language skills through professional audio voiceovers. Candidates will gain an attendance certificate. Give an impulse in your career as a receptionist with Emagister.co... Learn about: Receptionist Training, Hospitality Management, IT Management... More

PREMIUM COURSE

£18
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Staff Training Solutions
Telemarketing Course - Online
Staff Training Solutions
  • Course
  • Online
  • Intermediate
  • Different dates available

... the telephone and where it fits into your sales and marketing mix. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College... Learn about: Television Directing, Telephone management, Sales Training... More

Special Emagister price

£395 £69
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  • Course
  • Online
  • Different dates available

... or angry callers Handling interoffice calls and voicemail messages Methods of training employees How to correct poor telephone etiquette ADVANTAGES OF THIS COURSE Learn how to handle any telephone conversation, no matter what way the conversation flows Transferable phone skills that can be taken... Learn about: Telephone Etiquette, Communication Training, Online training... More


Price on request
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