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Telephone Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...12:30 Participants To Make Calls 12:30 -13:00 Brief review of calls. 13:00 - 14:00 Lunch 14:00 - 15:00 Advanced Objection Handling (This module gives participants... Learn about: Customer Retention Strategy, Communication Skills, Customer satisfaction...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course... Learn about: First Impressions, Handling Complaints, Call Centre...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Excellent Customer Care, Customer relationship, Customer Care...
- Course
- Glasgow
- Different dates available
...higher level courses incorporating film, video, broadcast and editing.This course is placed on the Scottish Credit Qualifications Framework at Level... Learn about: Television Production...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...In this session we look at the different methods of communication how how to select the best method, as well as using the Transactional Analysis theory...
- NVQ
- Bearsden
- 12 Months
...The programme is flexible enough to accommodate any changes or developments within the company. The problem solving project has resulted in positive changes...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...10:00 Coffee & Introduction 10:00 - 10:30 What makes for good customer care 10:30 - 11:00 Getting it Right - Building on your Good Practices 11:00... Learn about: Customer Service Skills, Customer relationship, Customer Service...
- Course
- Glasgow
- Different dates available
...production skills and research practice. We have close links with industry and you will enjoy the expertise of visiting specialists covering all aspects of TV production...
- Training
- Glasgow
- Advanced
- 1 Day
...understand how to control each sales call and take confidence in their role. Effective techniques in dealing with 'gate-keepers', overcoming objections... Learn about: Incoming Calls, Telephone Etiquette, Sales Process...
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