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Telephone Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...they choose approx 36 and prioritise with A,B & C categories, and then assign one A, B & C for every month.) 11:15 - 11:30 Coffee Break 11:30... Learn about: Customer Care, Customer Service Skills, Customer satisfaction...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their own scoring systems and the whole group discusses whether... Learn about: First Impressions, Best Practice, Call Centre...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...delegates will improve their customer-care skills when answering the telephone. Greater confidence when taking incoming calls Telephone etiquette when answering... Learn about: Customer satisfaction, Customer Retention, Customer Service...
- Course
- Glasgow
- Different dates available
...covering roles such as directing, vision mixing, lighting and camera operating. The course is intended to give you a sound basis for applying for other... Learn about: Television Production...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...details how you will transfer the learning back to your organisation...
- NVQ
- Bearsden
- 12 Months
...Most of the evidence for assessment can be collected during the normal working day. Your assessor will come to see you on a regular basis, at times and dates agreed by negotiation...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer Service, Customer Service Skills, Customer Relationship Management...
- Course
- Glasgow
- Different dates available
...This course covers broadcast television, film, journalism and new media. Students will be well placed to apply for a limited number of competitive internship placements...
- Training
- Glasgow
- Advanced
- 1 Day
...By the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure... Learn about: Requesting Appointments, Sales Process, Telephone Etiquette...
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