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Telephone Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...they prefer in different situations and the results are analysed, highlighting delegates' strengths and weaknesses. Role-plays are devised and practised... Learn about: Customer Care, Communication Skills, Customer satisfaction...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through... Learn about: First Impressions, Handling Complaints, Correct Vocabulary...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer relationship, Customer Retention, Excellent Customer Care...
- Course
- Glasgow
- Different dates available
...This course gives you an introduction to the skills required for television production. Subjects include single and multi-camera studio techniques... Learn about: Television Production...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...Anyone who needs to improve on the way they communicate with others i.e. friends, colleagues or clients. This session will help you to understand how...
- NVQ
- Bearsden
- 12 Months
...to think about their personal strengths and weaknesses, and the skills they bring to the team. Communication skills are developed. The team project provides...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Service, Customer Manager, Customer Care Skills...
- Course
- Glasgow
- Different dates available
...TV Script-writing. TV Factual Production. TV Studies. TV Drama Production. TV Studio Presentation...
- Training
- Glasgow
- Advanced
- 1 Day
...understand how to control each sales call and take confidence in their role. Effective techniques in dealing with 'gate-keepers', overcoming objections... Learn about: Requesting Appointments, Incoming Calls, Overcoming Objections...
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