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Telephone Skills courses Scotland

(9)
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  • Courses and Training 7
  • Further Education 2
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PTP Training & Marketing Ltd

Advanced Telephone Prospecting course in Edinburgh

PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and
    6 other venues
    • Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
  • Intermediate

...they prefer in different situations and the results are analysed, highlighting delegates' strengths and weaknesses. Role-plays are devised and practised... Learn about: Customer Care, Communication Skills, Customer satisfaction...

£ 430
PTP Training & Marketing Ltd

Call Centre - Achieving Best Practice course in Edinburgh

PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and
    6 other venues
    • Birmingham, Bristol, Leeds, London, Manchester, Nottingham
  • Intermediate
  • February

...participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through... Learn about: First Impressions, Handling Complaints, Correct Vocabulary...

£ 430
PTP Training & Marketing Ltd

Excellent Customer Care - Incoming Calls course in Edinburgh

PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and
    6 other venues
    • Birmingham, Bristol, Leeds, London, Manchester, Nottingham
  • Intermediate
  • January

...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer relationship, Customer Retention, Excellent Customer Care...

£ 430

Media: Television Production NC (SCQF level 6) course in Glasgow

Glasgow College of Nautical Studies
  • Course
  • Glasgow
  • Different dates available

...This course gives you an introduction to the skills required for television production. Subjects include single and multi-camera studio techniques... Learn about: Television Production...

Price on request

Advanced Communication Skills course in Glasgow

Revolution Learning and Development Ltd
  • Vocational qualification
  • Blended in Glasgow
    and
    5 other venues
    • Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
  • 1 Day

...Anyone who needs to improve on the way they communicate with others i.e. friends, colleagues or clients. This session will help you to understand how...

£ 199 VAT inc.

SVQ MA Customer Service Level 3 course in Bearsden

Jackson Mills Associates
  • NVQ
  • Bearsden
  • 12 Months

...to think about their personal strengths and weaknesses, and the skills they bring to the team. Communication skills are developed. The team project provides...

Price on request
PTP Training & Marketing Ltd

Outstanding Customer Service Skills course in Edinburgh

PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and
    6 other venues
    • Birmingham, Bristol, Leeds, London, Manchester, Nottingham
  • Intermediate
  • February

...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Service, Customer Manager, Customer Care Skills...

£ 430

Television BA (Hons) (SCQF level 9) course in Glasgow

Glasgow College of Nautical Studies
  • Course
  • Glasgow
  • Different dates available

...TV Script-writing. TV Factual Production. TV Studies. TV Drama Production. TV Studio Presentation...

Price on request

Outbound Telephone Sales course in Glasgow

Cosensa Learning & Development Ltd
  • Training
  • Glasgow
  • Advanced
  • 1 Day

...understand how to control each sales call and take confidence in their role. Effective techniques in dealing with 'gate-keepers', overcoming objections... Learn about: Requesting Appointments, Incoming Calls, Overcoming Objections...

£ 201-500

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Related courses

  • Executive office skills
  • Basic counselling skills
  • Construction skills certification scheme cscs card
  • Key skills 2 numeracy
  • Ptlls scotland
  • Smsts scotland
  • Advanced negotiation skills
  • Assertiveness skills
  • Receptionist skills
  • Basic skills literacy numeracy
  • Counselling skills courses
  • Knife skills courses
  • Supervisory skills courses
  • Telephone techniques courses
  • Key skills level 2 maths english courses
  • Office skills courses
  • Key skills courses
  • Construction skills college courses
  • Welding skills courses
  • Sewing skills courses
  • Distance learning Telephone Skills courses
  • Customer Care courses Scotland
  • Customer Service Skills courses Scotland
  • Telephone answering courses Scotland
  • Sales Training courses Scotland

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