-
All
- Online
-
Filters
Telephone Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...ways of improving this vitally important part of the sales process.) 15:00 - 16:30 What Type of Closer Are You? (Here participants decide which closes... Learn about: Selling skills, Customer Relationship Management, Customer Service Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...(Dealing with difficult situations, remaining calm under stress.) 14:30 - 15:30 Role Plays 15:30 - 16:30 Best Role Plays Repeated to Whole Group 16:30... Learn about: Correct Vocabulary, Call Centre, Handling Complaints...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Excellent Customer Care, Customer Care, Customer Service...
- Course
- Glasgow
- Different dates available
...(SCQF Level 6) HNC Creative Industries: Television (SCQF level... Learn about: Television Production...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...joining instruction that highlight the learning objectives and what you need to do to prepare. You will also leave the course with an action plan...
- NVQ
- Bearsden
- 12 Months
...improve their service delivery SVQ MA Customer Service Level 3 What is the purpose of the award? The overall purpose is to challenge individuals to raise...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Retention, Customer Retention Strategy, Customer Care...
- Course
- Glasgow
- Different dates available
...including at STV, offering valuable hands-on experience in video, broadcast, editing and online production.The course balances professional level technical...
- Training
- Glasgow
- Advanced
- 1 Day
...identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques... Learn about: Company Image, Sales Process, Gathering Information...
Questions & Answers
Add your question
Our advisors and other users will be able to reply to you