Assertiveness Skills

Course Overview

The Oxford English dictionary defines assert as: maintain, declare one's claim to rights and assert oneself as: insists on one's rights. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves participants in realising their own rights and the right of others in the workplace. Practical activities allow delegate to practice expressing their views, opinions and ideas and to listen the views, opinions and ideas of others. Delegates will also learn to recognise differences and when not to be assertive.
Whats Included

• Lunch (When at our training venue)
• Refreshments (When at our training venue)
• Relaxed refreshment area at our training room
• Comprehensive colour course manual and exercises

Course Content
What is Assertiveness

• Understanding the difference between aggressive, passive and assertive behaviours
• Assertive language - verbal and non-verbal

Assertive Attitude to Self and Others

• Rights and choices
• Identifying a current situation and practising the three types of behaviours

When to Use Assertiveness Techniques

• Assertive stances
• Feeling positive
• Simple techniques for feeling positive

Feedback Guidelines
Assertiveness Practise Sessions

• Assertiveness preparation checklist
• Self assessment worksheet
• Applying the checklist to a current situation and applying the techniques