IT Training Solutions Limited

      Assertiveness Skills

      IT Training Solutions Limited
      Inhouse

      Price on request
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      Important information

      Typology Training
      Methodology Inhouse
      • Training
      • Inhouse
      Description

      The Oxford English dictionary defines assert as: maintain, declare one's claim to rights and assert oneself as: insists on one's rights. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves participants in realising their own rights and the right of others in the workplace. Practical.

      Important information

      Government funding available

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      Course programme

      Course Overview

      The Oxford English dictionary defines assert as: maintain, declare one's claim to rights and assert oneself as: insists on one's rights. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves participants in realising their own rights and the right of others in the workplace. Practical activities allow delegate to practice expressing their views, opinions and ideas and to listen the views, opinions and ideas of others. Delegates will also learn to recognise differences and when not to be assertive.
      Whats Included
      • Lunch (When at our training venue)
      • Refreshments (When at our training venue)
      • Relaxed refreshment area at our training room
      • Comprehensive colour course manual and exercises
      Course Content
      What is Assertiveness
      • Understanding the difference between aggressive, passive and assertive behaviours
      • Assertive language - verbal and non-verbal
      Assertive Attitude to Self and Others
      • Rights and choices
      • Identifying a current situation and practising the three types of behaviours
      When to Use Assertiveness Techniques
      • Assertive stances
      • Feeling positive
      • Simple techniques for feeling positive
      Feedback Guidelines
      Assertiveness Practise Sessions
      • Assertiveness preparation checklist
      • Self assessment worksheet
      • Applying the checklist to a current situation and applying the techniques

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