Barnard Training courses

...Demonstrate verbal and non verbal communication techniques. Develop a positive outlook Deal effectively with complaints and aggressive customers...

...or telephone negotiations as part of their working role. Overview This 1 day course will help delegates to employ practical skills to conduct win-win negotiations...

...used throughout the sale process. ® Effectively apply this understanding to their current job role. Suitable for: This course is aimed at any level...

...® Identifying new customers and optimising sales from current clients o How to find new leads o Researching prospective customers o Contacting the customer...

...situations o Positive influencing language o Improving active listening techniques Outcomes Each delegate will receive individual developmental feedback...

...development needs Promoting personal development ® Effective Leadership Delegation Coaching – How and when to coach effectively Effective time management...

...®Dealing with difficult situations. Suitable for: This course is aimed at anyone who wishes to develop their communication skills This course is aimed...

...the importance of effective communication ® Identify how to deal with under performance and difficult situations in a positive way Course Content Below...

...running of any organisation. When conducted successfully, the appraisal process can motivate staff, decrease staff turnover and improve results...

...achievable goals ® Making decisions and working through changes and challenges ® Identifying and solving problems ® Breaking unwanted habits ® Changing...

...® The characteristics of a successful influencer ® Verbal communication and positive influencing language ® Building rapport ® Building positive relationships...

...and teams to achieve results Course Content Below is an overview of the topics that are covered. (Please note that if this course is delivered on an in-house basis...

...®Identify why time management issues arise. ®Identify techniques and strategies to overcome time management challenges. ®Demonstrate the key elements of...

...supervisors and team leaders who are responsible for planning, implementing and managing change. Overview Managing change successfully is an essential...

...Working from home time management tools o Setting ‘office hours’ o Keeping to your schedule o Avoiding distractions o Setting goals o Planning ahead o...

...from both colleagues and facilitator and will be asked to complete and review a personal action plan after each module to identify key changes to implement and skills to practice...

...Team Behaviour ® Positive and assertive communications ® Influencing skills ® Arriving at group consensus ® Dealing with Conflict ® The causes of conflict...

...and suppliers ® Applying strategies and techniques to real life situations Outcomes Each delegate will receive individual feedback, and will be asked...

...want to achieve the best possible outcome. Ideal if you are new to this vital function or in need of a refresher. Objectives By the end of this course...

...change The effect of different leadership styles on the change process ® Delegation The benefits and drawbacks of delegating Best practices in delegation...