Barnard Training courses

...the concept of excellent customer service and how that differs from acceptable or poor service. It is an intense, powerful and interactive course designed...

...to face or telephone negotiations as part of their working role. This course is aimed at any personnel who are required to perform either face to...

...o Behaviours / Skills o Barriers to becoming a successful sales person o Common problems ® The sales cycle & A.I.D.C.A o How customer Service & Sales...

...sales approach to current and potential customers, marketing yourself and your company positively ® Find out what the customer wants and needs and...

...® What is Performance Management? o Identifying key interpersonal skills o Planning Performance Management o Individual and team management...

...Below is an overview of the topics that are covered. (Please note that if this course is delivered on an in-house basis, the content can be tailored...

...at anyone who wishes to develop their communication skills Overview Good communication is fundamental in all aspects of your working life. Breakdowns...

...wish to manage their team's performance more effectively Overview Managers and team leaders have a key role to play in organisations – particularly getting...

...Target Group This course is aimed atmanagers and senior staff within any organisation who are new to conducting appraisals. Objectives By the end of this course...

...® Creating and maintaining a balanced working life ® Gaining clarity in your thinking and commitments ® Improving self confidence / self-esteem ® Setting...

...different communication styles, and know how to adapt your own when necessary  Successfully negotiate  State your case convincingly  Understand the...

...of becoming a successful manager. Objectives By the end of this program delegates will be able to; ® Understand the key skills required in a managerial...

...paper and emails ® Keeping your workspace clutter free ® Avoiding Crises ® Positively overcoming setbacks ® Self motivation as a time management tool Outcomes...

...importance of involving people and working together as a team ® The benefits of change and the consequences of not changing ® The role of effective communication...

...Taking breaks ® Keeping your manager informed Outcomes Each delegate will receive detailed developmental feedback on their performance from both colleagues...

...Demonstrate the key elements of successfully managing from a distance. Suitable for: This course is aimed at any manager or team leader who currently manages home workers...

...but also for those who work as part of a team. This carefully structured, hands-on two day workshop equips both leaders of teams and team members...

...® How communication influences conflict ® Understanding the effect of body language and how to use it constructively ® Active listening and responding...

...delegates will be able to; ® Understand the value of meetings as a management tool ® Identify and develop the skills required to chair an effective meeting...

...your style and preference Identifying your strengths and limitations Influencing and interacting with people Your criteria for judging others Balancing the...