Barnard Training courses

...Understand the importance of creating the right impression. Understand customer perceptions and communication Identify listening and questioning techniques...

...or telephone negotiations as part of their working role. Overview This 1 day course will help delegates to employ practical skills to conduct win-win negotiations...

...This course is aimed at any level of personnel whose role involves selling, and are either new to the role, or would like to be a more effective and successful salesperson...

.../ offering relevant and attractive services o Raising your company’s profile o Developing your customers to become your advocates o How to make networking...

... Look at their existing strategies and consider alternative possibilities to improve performance.  Understand the psychology of sales & the sales process...

...® Identify the challenges faced in managing others. ® Contribute to effective team working. Suitable for: This course is aimed at managers and senior staff...

...®Dealing with difficult situations. Suitable for: This course is aimed at anyone who wishes to develop their communication skills This course is aimed...

...your specific requirements and address any issues you may have.) ® Performance management and its impact on organisations. ® Key principles of performance...

...running of any organisation. When conducted successfully, the appraisal process can motivate staff, decrease staff turnover and improve results...

...tailored to the individual with complete privacy and confidence. The sessions provide an invaluable source of support and development, with an individualised...

...motivation of others in making decisions ® Learn how different personalities are best influenced ® Reasons people say “Yes”Sharpen your Senses ® Honing...

...and will be asked to complete a personal action plan to identify key changes to implement and skills to practice...

...need to juggle conflicting priorities Overview Do you feel like you’re always in a rush to get things done on time? This practical, one day course focuses...

...the content can be tailored to meet your specific requirements and address any issues you may have.) ® Introductions and Personal Objectives ® Understanding...

...Demonstrate the key elements of successful communication Course Content Below is an overview of the topics that are covered. (Please note that if...

...Objectives By the end of the course, delegates will be able to; ® Identify the key management issues arising from managing home working staff ® Be familiar...

...® Self Awareness & Team Behaviour ® Behaviour in groups ® Impact of individual behaviour on group effectiveness ® Role expectations and their impact on...

...®Understand the different strategies for dealing with conflict. ®Demonstrate the key skills needed to manage conflict in the workplace. Suitable for...

...and who want to achieve the best possible outcome. Ideal if you are new to this vital function or in need of a refresher. Overview Meetings can be enormously...

...and personal effectiveness as well as developing an understanding of what motivates other people. Target Group This course is aimed at managers...