Barnard Training courses

...Understand the importance of creating the right impression. Understand customer perceptions and communication Identify listening and questioning techniques...

...used to practise new negotiation skills. The course enables participants to explore how their own personal style and attributes are successfully applied...

...hand in hand o Understanding the psychology of selling o What makes people buy / Not buy ® Planning & Preparation o The importance of maintaining a positive...

...and potential customers, marketing yourself and your company positively  Find out what the customer wants and needs and how to talk in terms of helping...

... Understand the importance of setting achievable goals  Deal effectively with difficult situations  Identify effective methods of giving feedback ...

...various styles of leadership and managemen... see moret and effectively influence individuals and teams in order to achieve outstanding results...

...Please note that if this course is delivered on an in-house basis, the content can be tailored to meet your specific requirements. ® Effective Communication...

...the importance of effective communication ® Identify how to deal with under performance and difficult situations in a positive way Course Content Below...

...delegates will be able to; ® Effectively plan and prepare an appraisal ® Demonstrate the key skills in conducting a successful appraisal ® Identify individual...

...limiting beliefs ® Overcoming obstacles such as conflict and change ® Dealing with confrontation and handling rejections ® Learning tailored stress management...

...(Please note that if this course is delivered on an in-house basis, the content can be tailored to meet your specific requirements and address any issues you may have)...

...Communication – active listening, questioning techniques and body language Managing pressure and stress Assertiveness Effective time management Managing...

...planning ® Setting achievable targets ® Prioritising tasks ® Breaking down large tasks into manageable chunks ® Solutions to indecision / procrastination...

...plan to identify key changes to implement and skills to practice...

...strategies to overcome time management challenges ® Know how to comply with Health and Safety and Data Protection requirements whilst working at home...

...Target Group This course is aimed at any manager or team leader who currently manages home workers, or plans to grant requests from staff to work from...

...Suitable for: Managers, team leaders and senior staff who are either new to their role, or wish to improve upon and develop their existing skills. Managers...

...This course focuses on equipping the delegate with the skills to cope effectively when conflicts occurs, and be able to reduce the likelihood of it arising in the first place...

...want to achieve the best possible outcome. Ideal if you are new to this vital function or in need of a refresher. Objectives By the end of this course...

...delegates will be able to; Understand their own personal strengths and those of others; Demonstrate a range of interpersonal communications...