Barnard Training courses

...will receive detailed developmental feedback from both colleagues and facilitator and will be asked to complete a personal action plan to identify...

...to the negotiation process. Target Group This course is aimed at any personnel who are required to perform either face to face or telephone negotiations...

...& Buying Signals o How to maximise the effect of benefits o What are buying signals? o Understanding buying motives o Understand the importance of selling solutions...

...delegates will be able to; ® Identify potential customers and optimise sales opportunities within your current client database ® Confidently make the initial...

...alternative possibilities to improve performance. ® Understand the psychology of sales & the sales process ® Understand the importance of setting achievable...

...This course is aimed at managers and senior staff who wish to explore various styles of leadership and management and effectively influence individuals...

...information Building credibility Building rapport Using & identifying emotion ® The Art of Persuasion What motivates others Building trust Positive influencing...

...skills How to communicate effectively The importance of body language Remaining calm and focused Assertiveness skills ® How to manage underperformance...

...training and development needs Course Content Below is an overview of the topics that are covered. (Please note that if this course is delivered on an in-house basis...

...tools and techniques ® Gaining trust and respect from others ® Getting the most out of other people ® Mastering delegation and negotiation ® Effective...

...to influence effectively ® Influencing in group situations – meetings, presentations, seminars etc ® Influencing in one-to-one situations ® Negotiating...

...and teams to achieve results Course Content Below is an overview of the topics that are covered. (Please note that if this course is delivered on an in-house basis...

...paper and emails ® Keeping your workspace clutter free ® Avoiding Crises ® Positively overcoming setbacks ® Self motivation as a time management tool Outcomes...

...supervisors and team leaders who are responsible for planning, implementing and managing change. Overview Managing change successfully is an essential...

...Demonstrate the key elements of successful communication. Suitable for: This course is aimed at any staff member who plans to request, or is requested to work from...

...from both colleagues and facilitator and will be asked to complete and review a personal action plan after each module to identify key changes to implement and skills to practice...

...but also for those who work as part of a team. This carefully structured, hands-on two day workshop equips both leaders of teams and team members...

...which can provoke conflict ® How to recognise warning signals and avoid triggering conflict ® Changing what you do for a different outcome ® Understanding...

...effective meeting ® Roles and responsibilities ® Planning and preparation ® Drawing up agenda and right timings ® Planning the structure / involvement...

...or wish to refresh and develop their existing skills. Managers, team leaders and senior staff who are new to their role, or wish to refresh and develop their existing skills...