Barnard Training courses

...the concept of excellent customer service and how that differs from acceptable or poor service. It is an intense, powerful and interactive course designed...

...to face or telephone negotiations as part of their working role. This course is aimed at any personnel who are required to perform either face to...

...& Buying Signals o How to maximise the effect of benefits o What are buying signals? o Understanding buying motives o Understand the importance of selling solutions...

...Overview This interactive seminar will give you practical tools to use straight away to help you feel more confident in improving and optimising your current...

...and will be asked to complete a personal action plan to identify key changes to implement and skills to practice...

...Outcomes Each delegate will receive individual feedback, and will be asked to complete a personal action plan to identify key changes to implement and skills to practice...

...Understand the importance of successful communication. ®Understand what constitutes effective communication. ®Identify skills for effective influencing...

...feedback on their performance from both colleagues and facilitator and will be asked to complete and review a personal action plan after each module...

...® Monitoring and reviewing Information gathering Conducting reviews Outcomes Each delegate will receive individual feedback and will be asked to complete...

...The specific objectives of this program will depend on the individual and will be agreed once a consultation has taken place. Suitable for: This program is designed for managers...

...plan to identify key changes to implement and skills to practice...

...as a management tool Negotiating skills Dealing with difficult people Giving feedback Managing performance Outcomes Each delegate will receive individual feedback...

...(Please note that if this course is delivered on an in-house basis, the content can be tailored to meet your specific requirements and address any issues you may...

...Suitable for: This course is aimed at managers, supervisors and team leaders who are responsible for planning, implementing and managing change. This course is aimed at managers...

...® Benefits of working from home ® Disadvantages of not being in the office ® Working from home legal compliance ® Health and Safety ® Home working policy...

...Identify the key management issues arising from managing home working staff. Be familiar with relevant Health and Safety legislation. Set clear ground rules for home working...

...consensus and decision making. Examine and develop means of increasing the creative power of the team. Develop personal and team action plans to enhance future effectiveness...

...Objectives By the end of this course delegates will be able to; ® Identify why conflict arises and techniques to prevent it ® Understand the different...

...®Understand the value of meetings as a management tool. ®Identify and develop the skills required to chair an effective meeting. ®Develop and practice...

...and personal effectiveness as well as developing an understanding of what motivates other people. Target Group This course is aimed at managers...