Barnard Training courses

...Suitable for: This course is aimed at any level of personnel who come into contact with customers / clients on a regular basis This course is aimed...

...® Utilise the necessary 'tools' to gain the desired outcome. Suitable for: This course is aimed at any personnel who are required to perform either face...

...& Buying Signals o How to maximise the effect of benefits o What are buying signals? o Understanding buying motives o Understand the importance of selling solutions...

...the customer’s business Those who are in a sales or customer service role, and who introduces themselves and their offer by telephone or face to face...

...getting the right balance o Coaching Performance o Evaluating Performance ® Managing Performance o Recognising non-performers o Identifying the ‘real’ problem...

...and teams in order to achieve outstanding results. Overview Are you aware of the impact your management leadership style has on others? Is it the...

...Objectives By the end of this course delegates will be able to; ® Understand the importance of successful communication ® Understand what constitutes effective...

...the best out of their team. Sometimes a manager may face situations where they need to improve performance either of the whole team or individuals...

...® Monitoring and reviewing Information gathering Conducting reviews Outcomes Each delegate will receive individual feedback and will be asked to complete...

...planning and time management ® Looking ahead to potential new opportunities ® Handling other people’s difficult or challenging behaviour ® Providing support...

...different communication styles, and know how to adapt your own when necessary  Successfully negotiate  State your case convincingly  Understand the...

...® Effectively develop work plans for individuals and teams to achieve results. Suitable for: This program is aimed at anyone who is new to the mangerial...

...paper and emails ® Keeping your workspace clutter free ® Avoiding Crises ® Positively overcoming setbacks ® Self motivation as a time management tool Outcomes...

...®Manage others through changes in your workplace. ®Build and maintain good working relationships. ®Gain increased confidence and motivation...

...Understand the challenges and benefits of home working for both the organisation and the individual. Know how to work safely and effectively from...

...Course Content Below is an overview of the topics that are covered. (Please note that if this course is delivered on an in-house basis, the content...

...® What is a Team? ® What are the qualities and characteristics of an effective team? ® Participant Effectiveness ® How do we match up? ® Self Awareness...

...® Conflict strategies ® Identifying a preference for coping with conflict ® Conflict resolution ® Managing conflict both internally and also with customers...

...vital function or in need of a refresher. This course is designed for people at any level who are called upon to organise and run meetings, and who...

...team leaders and senior staff who are new to their role or wish to develop and build upon their existing skills. Objectives By the end of this course...