Barnard Training courses

...solving & negotiating skills Dealing with difficult situations Sustaining a customer service focus. Increasing customer loyalty Outcomes Each delegate...

...used to practise new negotiation skills. The course enables participants to explore how their own personal style and attributes are successfully applied...

...apply this understanding to their current job role Course Content This course is highly participative: combining theory based learning with supportive discussions...

...customer relationships to attract new business. You will be able to introduce yourself and what you do concisely and positively, building rapport and using...

...with the necessary skills to effectively and confidently manage individuals and teams in order to achieve high levels of organisational performance...

...versus management Assessing your current leadership style ® Leading a team The principles of effective team leadership ® Leading individuals Feedback...

...individual feedback and will be asked to complete a personal action plan to identify key changes to implement and skills to practice...

...wish to manage their team's performance more effectively Overview Managers and team leaders have a key role to play in organisations – particularly getting...

...training and development needs Course Content Below is an overview of the topics that are covered. (Please note that if this course is delivered on an in-house basis...

...within any industry and at any stage in their career. Objectives The specific objectives of this program will depend on the individual and will be agreed...

...who would like to be more influential, to make more of an impact on people and get their message across more effectively. Objectives By the end of...

...and teams to achieve results Course Content Below is an overview of the topics that are covered. (Please note that if this course is delivered on an in-house basis...

...® Why is time so difficult to manage? ® Common problems ® Developing a personal organisation system ® Barriers to self-discipline ® Short and long term...

...adverse effects ® The role of change in the survival and prosperity of organisations ® Direct and indirect aspects of change – human and financial effects upon other people...

...® General time management tools o Identifying potential time stealers o Prioritising and managing your time o Delegating to others o Action planning...

...from home time management tools ® Benefits and disadvantages of home working ® Home working key themes ® Health and safety compliance ® Data protection...

...® Bringing conflict to agreement Outcomes Each delegate will be asked to complete a personal action plan to identify key changes to implement and skills to practice...

...®Identify why conflict arises and techniques to prevent it. ®Understand the different types of conflict that can arise in a work situation. ®Understand...

...to meet your specific requirements and address any issues you may have.) ® Introductions & personal objectives ® The principles involved in achieving...

...effective targets Effective performance reviews ® Managing Change Understanding the transition process Planning for change Gaining commitment and accepting...