Customer Management training

...based on the standard of the personal service they receive as much as the product and price. Staff who have direct contact with customers need to... Learn about: Customer Relationship Management... More

...be provided with an ACT! training manual, buffet lunch and a completion certificate at the end of the ACT! training course. All our courses are fully interactive... Learn about: CRM (Customer Relationship Management), Customer Care... More

...with difficult situations Consistently achieve customer satisfaction The course is intended for staff members who work directly with customers... Learn about: Customer Service Skills, Customer relationship, Customer Service... More

...As face-to-face customer contact is more memorable than a telephone call, it is vital that those in direct customer-facing positions are suitably equipped to offer a seamless... Learn about: Customer Service... More

...Principle® can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal... Learn about: Emotional Intelligence, Assertive Behaviour, Customer satisfaction... More

...Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face. Customer Service Course Customer Service Courses take place... Learn about: Customer Service... More

...Your account manager will help you to devise an action plan and agree priorities and to plan the sessions with your managers and the staff training... Learn about: Customer Service... More

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Customer satisfaction, Customer Service, Customer relationship... More

...on the front line with customers. It's particularly targeted at those who meet and greet customers, but it's also a great introduction to delivering knock-out service... Learn about: Customer Relationship Management, Customer relationship, Customer Retention... More

...job Expectations are (Retaining them) Best way to Communicate with Millennials How to Keep them and Engage them Human Resource Manager HR Generalist Business... Learn about: Performance evaluation, Employee training, Employee Engagement... More

...It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer... Learn about: Customer Care, Customer satisfaction, Communication Skills... More

...whether face to face or over the phone. Develop an understanding of why customers complain and how to recover the situation when things go wrong... Learn about: Relation Management, Client Management, Customer Relationship Management... More

...and working methods and will highlight areas for development. This apprenticeship will assist your career progression with your employer, within customer service... Learn about: Public services, Customer Service, Level 3... More

...anger, aggression, frustration, conflict & emotion. Staff looking to improve the way they handle difficult customer situations, including: Complaints... Learn about: Customer Retention, Customer Service... More

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Customer Manager, Customer database, Relation Management... More