52

Customer Management training

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  • Customer Management
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SUBJECT AREA
STARTING
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DURATION
  • Hours 17
  • Days 3
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  • Year(s) 1
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  • All levels 16
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CHARACTERISTICS
  • Intensive 1
WHERE TO STUDY
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METHODOLOGY
Impact Factory
Customer Service Training - Inhouse
4.8 excellent 3 opinions
Impact Factory
  • Training
  • Inhouse in City Of London
  • Different dates available
  • 5 Days

...We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres... Learn about: Persuasion Skills, Customer Retention, Ms Office... More


Price on request
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  • Training
  • Online
  • Intermediate
  • Different dates available

...It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer... Learn about: Customer Service Skills, Communication Skills, Customer Needs... More


£35
+ VAT
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  • Training
  • Online
  • Beginner
  • Different dates available

...and recognising more business opportunities. A positive relationship begins with good planning. Regardless of whether you are developing a new business or dealing with a project... Learn about: Customer Retention, Customer Service Development Plan, Development Plan... More

Special Emagister price

£40 £10
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Customer Relationship Management - Inhouse training
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • 1 Day

...based on the standard of the personal service they receive as much as the product and price. Staff who have direct contact with customers need to... Learn about: Customer Relationship Management... More


Price on request
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  • Training
  • Nottingham
  • Intermediate
  • 12h - 2 Days

...be provided with an ACT! training manual, buffet lunch and a completion certificate at the end of the ACT! training course. All our courses are fully interactive... Learn about: CRM (Customer Relationship Management), Customer Care... More


£ 201-500
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  • Training
  • Online
  • Beginner
  • Different dates available

...Client feedback arrives from a developing number of channels, including individuals, telephone, remark cards, overviews, email, online, social communication... Learn about: Customer Service Feedback, Customer Service, Service Operations... More

Special Emagister price

£40 £10
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  • Training
  • Online
  • Beginner
  • Different dates available
Online course - Learning when you need it

...opportunities or transition to a new profession • Help build your CV • Show your commitment to lifelong learning and continuous professional development... Learn about: Managing Complaints, Customer complaint handling skills, Customer Retention... More


£55
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  • Training
  • Inhouse

...As face-to-face customer contact is more memorable than a telephone call, it is vital that those in direct customer-facing positions are suitably equipped to offer a seamless... Learn about: Customer Service... More


Price on request
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Customer Service - Inhouse training
Gary Bedingfield Training
  • Training
  • Inhouse
  • Intermediate
  • 7h - 1 Day

...with difficult situations Consistently achieve customer satisfaction The course is intended for staff members who work directly with customers... Learn about: Customer relationship, Customer Relationship Management, Career Development... More


£650
VAT exempt
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  • Training
  • St Helens
    and 2 other venues
  • Intermediate
  • 1 Day

...Principle® can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal... Learn about: Communication Skills, Customer relationship, Positive Behaviour... More


£230
+ VAT
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  • Training
  • Inhouse
  • 1 Day

...Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face. Customer Service Course Customer Service Courses take place... Learn about: Customer Service... More


£275
VAT inc.
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Customer Service Training - Inhouse
Hospitality and Leisure Manpower Ltd
  • Training
  • Inhouse
  • 4 Days

...Your account manager will help you to devise an action plan and agree priorities and to plan the sessions with your managers and the staff training... Learn about: Customer Service... More


£750
+ VAT
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The Customer Service Game - Inhouse training
Creativedge Training & Development Ltd
  • Training
  • Inhouse

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Customer relationship, Customer Service, Customer satisfaction... More


Price on request
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  • Training
  • Eastbourne
  • 3h

...on the front line with customers. It's particularly targeted at those who meet and greet customers, but it's also a great introduction to delivering knock-out service... Learn about: Customer satisfaction, Customer Service, Customer relationship... More


£110
VAT inc.
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Fundamentals of Product Management training in London
The Chartered Institute of Marketing
  • Training
  • London
    and another venue.
  • Intermediate
  • 17 Sep 2019

...managers of product managers and other executives introducing product management as a discipline into their organisations who have little formal knowledge of product management... Learn about: Product Analysis, Product Packaging, Product Strategy... More


£595
+ VAT
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  • Training
  • Online
  • Beginner
  • Different dates available

...it seeks to enhance the way in which a business provides its services, which is how it makes its money. Although the importance of customer service... Learn about: Customer Service Training and Development, Customer Service Development, Customer Care... More

Special Emagister price

£40 £10
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  • Training
  • Online
  • Intermediate
  • 1 Day

...job Expectations are (Retaining them) Best way to Communicate with Millennials How to Keep them and Engage them Human Resource Manager HR Generalist Business... Learn about: Career planning, Employee Performance, Performance Management... More


£120
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  • Training
  • Online
  • Different dates available

...It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer... Learn about: Customer satisfaction, Care Management, Communication Skills... More


£15
+ VAT
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  • Training
  • Blended in Wakefield
    and another venue.
  • Different dates available
  • 24 Months

...and working methods and will highlight areas for development. This apprenticeship will assist your career progression with your employer, within customer service... Learn about: Level 3, Public services, Emergency Services... More


Price on request
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  • Training
  • Online
  • Beginner
  • Different dates available

...service strategies can fail if customer service representatives don't perform their roles well. The workforce is the soul of the organisation and the essential... Learn about: Service Management, Service Excellence, Customer Service... More

Special Emagister price

£40 £10
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  • Training
  • London
    and another venue.
  • 1 Day

...anger, aggression, frustration, conflict & emotion. Staff looking to improve the way they handle difficult customer situations, including: Complaints... Learn about: Customer Service, Customer Retention... More


£275
VAT inc.
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Account Management - Inhouse training
Creativedge Training & Development Ltd
  • Training
  • Inhouse

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Customer Service, Customer database, Customer relationship... More


Price on request
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  • Training
  • Online
  • Intermediate
  • Different dates available

...An impression of your entire association can frequently be formed by the nature of one call and the purpose of the contact. To manage clients via the telephone... Learn about: Telephone Sales, Telephone management, Customer Care... More

Special Emagister price

£40 £10
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