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Call Centre Courses
- Course
- Online
- Different dates available
- 9h
...Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don’t know where? Then this training course will be a very big help for you to know how customer service works and why it works that way. Almost everyone... Learn about: Difficult Customers, Defining Buying Motives, Open questions...
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Call Centre, Best Practice...
- Course
- Online
- Beginner
- Different dates available
- 9h
...A professional Call Center is the heart of any organisation. Call centre employees who know how to handle the vast variety of situations and present themselves with professionalism will be an asset to the organisation as well as will be able to profit themselves regarding salaries and performance... Learn about: Bench marking, Speaking Like a Star, Phone Etiquette...
- Course
- Online
- Intermediate
- Different dates available
...Nowadays, jobs in call centres is a very appealing and wanted job. Young generations are looking for call centre jobs because it requires minimal start experience, offers high salary and rewards and gives incentives to develop your communication skills. A quality course on call centre training... Learn about: Taking messages, Verbal Communication, Sales by Phone...
- Course
- Distance Learning
- Different dates available
- 2 Years
...The programs design inculcates the right attitude.It develops the appropriate skills and imparts comprehensive and rigorous knowledge for the students to develop into effective managers and change agents in their respective organizations. Suitable for: Working professional desirous to join the... Learn about: Call Centre, Business and Administration, Retail Management...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Postgraduate
- Buckingham
- January
... management in creating a customer-driven service organisation the development of effective call centre agents. the professional service firm: designing... Learn about: Organisational Behaviour, Business School, Full Time...
... management in creating a customer-driven service organisation the development of effective call centre agents. the professional service firm: designing... Learn about: Organisational Behaviour, Business School, Full Time...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Course
- Inhouse in London
- Different dates available
- 1 Day
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Sales Training, Call Centre, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
... and words effectively and structuring telephone calls... Learn about: Telephone Skills, Call Centre, Effective Communication...
- Course
- London
- Different dates available
... representatives and brokers Client Service Representatives in Life Assurance Life Assurance Call Centre Advisers... Learn about: Sales Representatives, Sales Training, Call Centre...
- Course
- Online
- Different dates available
- 20h
... Service 9. POWER OF TELEPHONE COURTESY Power of Telephone Courtesy 10. INTERNAL CUSTOMER SERVICE Internal Customer Service 11. CUSTOMER SERVICE AT... Learn about: Call Centre, Handling Customer Complains, Telephone Conversations...
- Course
- Online
- Intermediate
- 200h
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited... Learn about: Telephone Skills, Telephone answering, Call Centre Training...
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Thank you
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I had the best experience.
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- Course
- Online
- Intermediate
- 48 Weeks
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Center Training, Sales Training, Call Handling...
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Center Training, Sales Training, Call Handling...
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Thank you
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I had the best experience.
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The staff and the course is very much worthy of appreciation.
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- Short course
- London
- 1 Day
... outcomes: Learn about good telephone technique, transferring telephone calls, putting callers on hold, using appropriate language, taking accurate messages... Learn about: Assertiveness Training, Influencing Skills, Listening Skills...
... outcomes: Learn about good telephone technique, transferring telephone calls, putting callers on hold, using appropriate language, taking accurate messages... Learn about: Assertiveness Training, Influencing Skills, Listening Skills...
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The staff and the course is very much worthy of appreciation.
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- Short course
- Inhouse
- 1 Day
... and don’ts, effective call handling Building rapport with your customers Making the most of your voice, understanding tone How to use body language Barriers... Learn about: Customer satisfaction, Call Centre, Customer Care...
- Course
- Online
- Intermediate
- 200h
... – Active Listening Skills Unit 4 – Developing Your Script Unit 5 – Pre-Call Planning Course Benefits: Full Tutor Support Self paced, no fixed schedules... Learn about: Telephone Sales, Sales Training, Telephone management...