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Call Centre Courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Handling Complaints, First Impressions, Call Centre...
- Course
- Online
- Different dates available
...Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don’t know where? Then this training course will be a very big help for you to know how customer service works and why it works that way. Almost everyone... Learn about: Open questions, Call Centre, Difficult Customers...
- Course
- Online
- Different dates available
... to succeed and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services... Learn about: Key Steps, Call Centre, Goal Setting...
- Course
- Glasgowandanother venue.
- Leeds
- 1 Day
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Centre Training, Customer Service, Telephone techniques...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre... Learn about: Telephone techniques, Sales skills, Customer Service...
- Course
- Distance Learning
- Different dates available
- 6 Months
...to develop into effective managers and change agents in their respective organizations. Suitable for: Working professional desirous to join the Corporate Finance domain... Learn about: Business Administration, Call Centre, Corporate Finance...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Communication Training, Problem Solving, Customer Manager...
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Communication Training, Problem Solving, Customer Manager...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse in London
- Different dates available
- 1 Day
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Customer Service, Communication Training, Call Centre...
- Course
- Online
- Intermediate
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited... Learn about: Telephone management, Call Centre, Call Handling...
- Course
- Online
- Intermediate
... – Active Listening Skills Unit 4 – Developing Your Script Unit 5 – Pre-Call Planning Course Benefits: Full Tutor Support Self paced, no fixed schedules... Learn about: Sales Training, Telephone Sales, Call Handling...
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Thank you
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I had the best experience.
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- Course
- Online
- Intermediate
- 48 Weeks
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Sales Training, Customer Service, Customer Care...
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Sales Training, Customer Service, Customer Care...
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Thank you
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I had the best experience.
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- Course
- Online
... Service 9. POWER OF TELEPHONE COURTESY Power of Telephone Courtesy 10. INTERNAL CUSTOMER SERVICE Internal Customer Service 11. CUSTOMER SERVICE AT... Learn about: Call Centre, Telephone Customer Service, Handling Customer Complains...
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The staff and the course is very much worthy of appreciation.
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- Short course
- London
- 1 Day
... outcomes: Learn about good telephone technique, transferring telephone calls, putting callers on hold, using appropriate language, taking accurate messages... Learn about: Influencing Skills, Customer Service Skills, Customer Service...
... outcomes: Learn about good telephone technique, transferring telephone calls, putting callers on hold, using appropriate language, taking accurate messages... Learn about: Influencing Skills, Customer Service Skills, Customer Service...
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The staff and the course is very much worthy of appreciation.
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- Short course
- Inhouse
- 1 Day
... and don’ts, effective call handling Building rapport with your customers Making the most of your voice, understanding tone How to use body language Barriers... Learn about: Customer Manager, Call Centre, Customer satisfaction...