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Call Centre Training Course

Online

Special Emagister price

£ 74 £ 395 VAT inc.

Description

  • Typology

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Class hours

    200h

  • Duration

    Flexible

Description

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Important information

Price for Emagister users: On course completion students can claim accredited certificate by paying £89 accreditation fee. Certificate postal charges will be £9.

Facilities

Location

Starts

Online

Starts

Different dates availablePlaces sold out

To take into account

There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course.

Questions & Answers

Ask a question and other users will answer you

We will only publish your name and question

Subjects

  • Telephone Skills
  • Call Centre
  • Telesales
  • Telematics
  • Materials
  • Call Handling
  • Telephone answering
  • Telecommunication
  • Course organisation
  • Telephone management
  • Call Centre Training

Teachers and trainers (1)

Cpd Tutor

Cpd Tutor

Tutor

Course programme

Course Syllabus

This course consists of the following units:

Unit 1 – Verbal Communication Techniques.

Unit 2 – Who Are Your Customers?

Unit 3 – Asking the Right Questions

Unit 4 – Sales by Phone

Unit 5 – Developing a Script

Unit 6 – Negotiation Techniques

Unit 7 – Dealing with Difficult Customers

Course Benefits:

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials
  • The benefit of applying for NUS extra Discount Card.

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Course Benefits

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world

Call the centre

Call Centre Training Course

Special Emagister price

£ 74 £ 395 VAT inc.