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Call Centre courses County Antrim
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Explore how to improve business performance by working together as a team Re-examine the difference between what is a leader and what is a manager Unity... Learn about: Team Training, Assistant Call Centre Manager, Call Centre Manager...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre... Learn about: Team Training, Sales skills, Sales opportunities...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
...by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor... Learn about: Call Centre, Sales Training, Customer Care...
- Course
- Online
- Different dates available
- 1 Year
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Sales by Phone, Telephone Communication, Verbal Communication...
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