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Call Centre courses Leeds
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- January
...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: Handling Complaints, Call Centre, Best Practice...
- Course
- Leedsandanother venue.
- Glasgow
- 1 Day
...techniques for managing stress You will spend the first part of the day getting to know participants and discussing what will take place during the workshop... Learn about: Call Centre, Call Centre Training, Telephone techniques...
Similar training online and classroom-based
- Course
- Online
- Different dates available
- 1 Year
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Verbal Communication, Sales by Phone, Telephone Communication...
- Course
- Online
- Beginner
- Different dates available
...A professional Call Center is the heart of any organisation. Call centre employees who know how to handle the vast variety of situations and present themselves with professionalism will be an asset to the organisation as well as will be able to profit themselves regarding salaries and performance... Learn about: Phone Etiquette, Speaking Like a Star, Types of Questions...
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