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Call Centre courses Leeds
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- January
...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: Call Centre, Handling Complaints, First Impressions...
- Course
- Leedsandanother venue.
- Glasgow
- 1 Day
...techniques for managing stress You will spend the first part of the day getting to know participants and discussing what will take place during the workshop... Learn about: Customer Service, Call Centre, Sales Training...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- 5h - 1 Year
...The Call Center Manager Course is a comprehensive online programme designed to equip learners with the skills and knowledge required to manage and lead a high-performing call centre team. Participants will explore key areas such as workforce management, customer service excellence, performance... Learn about: Communication Skills, Customer Service Skills, Call Centre...
- Course
- Online
- Different dates available
- 9h
...Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don’t know where? Then this training course will be a very big help for you to know how customer service works and why it works that way. Almost everyone... Learn about: Call Centre, Difficult Customers, Getting Beyond the Gate Keeper...
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