Certificate in Business Communication Skills
Course
Online
Description
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Type
Course
-
Level
Beginner
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Methodology
Online
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Class hours
100h
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Duration
6 Months
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Start date
Different dates available
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Online campus
Yes
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Support service
Yes
Comprising 5 online courses, the Global CERTIFICATE IN BUSINESS COMMUNICATION SKILLS is designed to help newly appointed and practising first line managers, to rapidly improve their communication skills essential for success in all areas of management.
Important information
Documents
- Certificate in Business Communication Skills - Brochure.pdf
Facilities
Location
Start date
Start date
About this course
The program provides learning in a full range of business communication skills, and will help managers make a powerful impact in complex engagements with employees, customers, other managers, and peer groups.
Designed for first line managers, team leaders and supervisors.
There are no formal entry requirements for this qualification.
Global Management Academy Parchment Certificate (mailed).
Candidates can elect to upgrade their Global Certificate to an ILM qualification by completing written assignments for each of the courses in the program. Contact us for more information.
When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain:
• Online (voiced) presentations
• Online quizzes
• Online self-assessments
• Online Case Studies
• Online videos
• Online Virtual Tutor commentary
• Downloadable learning manual (100 pages +) / workbooks / additional articles and Excel worksheets
Try this course for free. On enquiry, we will send you details about the qualification and a login to sample courses from our E-Learning Program.
Reviews
Subjects
- Business Communication
- Communication Skills
- Writing
- Communication Training
- Negotiation Skills
- Presentation Skills
- Meeting Management
- Interpersonal Communication Skills
- Management
- Report Writing
Teachers and trainers (1)
James Johnston
Director of Studies
James is the ILM Program Director at Global Management Academy. James has an MBA and MA Education, and has 30 years of experience in Senior Management, Business Consulting and ownership of several companies, including software and consulting companies in Australia and Britain.
Course programme
PROGRAM CONTENT
The content of the CERTIFICATE IN BUSINESS COMMUNICATIONS has been carefully chosen to provide a comprehensive and highly practical training in communication skills to help your advance your career in management.
COURSE 1: INTERPERSONAL COMMUNICATION SKILLS
The content of this course includes:
- Unit 1: Getting Started
- Unit 2: Understanding Communication
- Unit 3: Barriers to Communication
- Unit 4: Verbal Communication
- Unit 5: Active Listening
- Unit 6: Non-Verbal Communication
- Unit 7: The Art of Persuasion
- Unit 8: Effective Questioning
- Unit 9: When to put it in writing
- Unit 10: Wrapping-Up
COURSE 2: LEAD EFFECTIVE TEAM MEETINGS
The content of this course includes:
- Unit 1: Getting Started
- Unit 2: Meeting Types and Purposes
- Unit 3: Effective versus Ineffective Meetings
- Unit 4: Planning for the Meeting
- Unit 5: Managing the Logistics
- Unit 6: Meeting Technologies
- Unit 7: Meeting Roles and Responsibilities
- Unit 8: Chairing the Meting
- Unit 9: Controlling the Meeting
- Unit 10: Games People Play
- Unit 11: Taking Minutes
- Unit 12: Wrapping-up
COURSE 3: WRITING FOR BUSINESS
The content of this course includes:
- Unit 1: Getting Started
- Unit 2: Effective Writing Process
- Unit 3: Analyzing your Audience Needs
- Unit 4: Organizing Your Information
- Unit 5: Writing the Draft
- Unit 6: Using and Describing Graphical Information
- Unit 7: Editing and Revising your Work
- Unit 9: Writing Emails
- Unit 8: Writing Business Letters
- Unit 10: Wrapping-Up
COURSE 4: NEGOTIATING AND NETWORKING
The content of this course includes:
- Unit 1: Getting Started
- Unit 2: Understanding Negotiations
- Unit 3: The Negotiating Process
- Unit 4: Communication Skills for Successful Negotiating
- Unit 5: Setting the Negotiation Objectives
- Unit 6: Preparing for Negotiations
- Unit 7: Opening Positions
- Unit 8: Bargaining
- Unit 9: Dealing with Challenges
- Unit 10: Closing the Negotiations
- Unit 11: Dealing with Difficult People
- Unit 12: Beyond Negotiations
- Unit 13: Wrapping-up
COURSE 5: MAKING PROFESSIONAL PRESENTATIONS
The content of this course includes:
- Unit 1: Getting Started
- Unit 2: Effective Presentations
- Unit 3: Knowing your Audience
- Unit 4: Developing the Content
- Unit 5: Structuring the Presentation
- Unit 6: Delivering the Presentation
- Unit 7: Using Flip Charts
- Unit 8: Compelling PowerPoint Presentations
- Unit 9: Managing the Logistics
- Unit 10: Overcoming Nervousness
- Unit 11: Wrapping-up
Additional information
CERTIFICATION: Global Management Academy Parchment Certificate (mailed)
DELIVERY: On-line with email, skype and phone support as required.
RESOURCES: Downloadable Learners manuals for each course, additional articles, workbooks and worksheets.
Certificate in Business Communication Skills