Certificate in Business Communication Skills

Course

Online

£ 390 VAT inc.

Description

  • Type

    Course

  • Level

    Beginner

  • Methodology

    Online

  • Class hours

    100h

  • Duration

    6 Months

  • Start date

    Different dates available

  • Online campus

    Yes

  • Support service

    Yes

Key Communication Skills for 1st line Managers

Comprising 5 online courses, the Global CERTIFICATE IN BUSINESS COMMUNICATION SKILLS is designed to help newly appointed and practising first line managers, to rapidly improve their communication skills essential for success in all areas of management.

Important information

Documents

  • Certificate in Business Communication Skills - Brochure.pdf

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

The program provides learning in a full range of business communication skills, and will help managers make a powerful impact in complex engagements with employees, customers, other managers, and peer groups.

Designed for first line managers, team leaders and supervisors.

There are no formal entry requirements for this qualification.

Global Management Academy Parchment Certificate (mailed).

Candidates can elect to upgrade their Global Certificate to an ILM qualification by completing written assignments for each of the courses in the program. Contact us for more information.

When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain:
• Online (voiced) presentations
• Online quizzes
• Online self-assessments
• Online Case Studies
• Online videos
• Online Virtual Tutor commentary
• Downloadable learning manual (100 pages +) / workbooks / additional articles and Excel worksheets

Try this course for free. On enquiry, we will send you details about the qualification and a login to sample courses from our E-Learning Program.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Business Communication
  • Communication Skills
  • Writing
  • Communication Training
  • Negotiation Skills
  • Presentation Skills
  • Meeting Management
  • Interpersonal Communication Skills
  • Management
  • Report Writing

Teachers and trainers (1)

James  Johnston

James Johnston

Director of Studies

James is the ILM Program Director at Global Management Academy. James has an MBA and MA Education, and has 30 years of experience in Senior Management, Business Consulting and ownership of several companies, including software and consulting companies in Australia and Britain.

Course programme

PROGRAM CONTENT

The content of the CERTIFICATE IN BUSINESS COMMUNICATIONS has been carefully chosen to provide a comprehensive and highly practical training in communication skills to help your advance your career in management.

COURSE 1: INTERPERSONAL COMMUNICATION SKILLS

The content of this course includes:

  • Unit 1: Getting Started
  • Unit 2: Understanding Communication
  • Unit 3: Barriers to Communication
  • Unit 4: Verbal Communication
  • Unit 5: Active Listening
  • Unit 6: Non-Verbal Communication
  • Unit 7: The Art of Persuasion
  • Unit 8: Effective Questioning
  • Unit 9: When to put it in writing
  • Unit 10: Wrapping-Up

COURSE 2: LEAD EFFECTIVE TEAM MEETINGS

The content of this course includes:

  • Unit 1: Getting Started
  • Unit 2: Meeting Types and Purposes
  • Unit 3: Effective versus Ineffective Meetings
  • Unit 4: Planning for the Meeting
  • Unit 5: Managing the Logistics
  • Unit 6: Meeting Technologies
  • Unit 7: Meeting Roles and Responsibilities
  • Unit 8: Chairing the Meting
  • Unit 9: Controlling the Meeting
  • Unit 10: Games People Play
  • Unit 11: Taking Minutes
  • Unit 12: Wrapping-up

COURSE 3: WRITING FOR BUSINESS

The content of this course includes:

  • Unit 1: Getting Started
  • Unit 2: Effective Writing Process
  • Unit 3: Analyzing your Audience Needs
  • Unit 4: Organizing Your Information
  • Unit 5: Writing the Draft
  • Unit 6: Using and Describing Graphical Information
  • Unit 7: Editing and Revising your Work
  • Unit 9: Writing Emails
  • Unit 8: Writing Business Letters
  • Unit 10: Wrapping-Up

COURSE 4: NEGOTIATING AND NETWORKING

The content of this course includes:

  • Unit 1: Getting Started
  • Unit 2: Understanding Negotiations
  • Unit 3: The Negotiating Process
  • Unit 4: Communication Skills for Successful Negotiating
  • Unit 5: Setting the Negotiation Objectives
  • Unit 6: Preparing for Negotiations
  • Unit 7: Opening Positions
  • Unit 8: Bargaining
  • Unit 9: Dealing with Challenges
  • Unit 10: Closing the Negotiations
  • Unit 11: Dealing with Difficult People
  • Unit 12: Beyond Negotiations
  • Unit 13: Wrapping-up

COURSE 5: MAKING PROFESSIONAL PRESENTATIONS

The content of this course includes:

  • Unit 1: Getting Started
  • Unit 2: Effective Presentations
  • Unit 3: Knowing your Audience
  • Unit 4: Developing the Content
  • Unit 5: Structuring the Presentation
  • Unit 6: Delivering the Presentation
  • Unit 7: Using Flip Charts
  • Unit 8: Compelling PowerPoint Presentations
  • Unit 9: Managing the Logistics
  • Unit 10: Overcoming Nervousness
  • Unit 11: Wrapping-up

Additional information

ASSESSMENT: Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a passmark of 70% and you can take the quizzes as many times as you wish.

CERTIFICATION: Global Management Academy Parchment Certificate (mailed)

DELIVERY: On-line with email, skype and phone support as required.

RESOURCES: Downloadable Learners manuals for each course, additional articles, workbooks and worksheets.

Certificate in Business Communication Skills

£ 390 VAT inc.