Certificate in Principles of Business Administration - Level 3

Training Course Content

The Level 3 Certificate in the Principles of Business Administration will cover the following units and topics:

Principles of personal responsibilities and working in a business environment

• Employment rights and responsibilities.
• Health, safety and security procedures.
• Managing own work.
• Evaluating and improving own performance.
• Dealing with work problems.
• Decision making processes.

Principles of working with and supervising others in a business environment

• Working with others in a team.
• Behaviour and positive working with others.
• Communication within a team.
• Assessing own work and work of the team.

Principles of managing information and producing documents

• Designing and monitoring information systems.
• Researching and storing information.
• Organising, reporting and evaluating the relevance of information.
• Designing and producing documents.
• Security and confidentiality.

Principles of providing and maintaining administrative systems

• Ordering products and services.
• Minimising waste.
• Delivering effective customer service.
• Taking minutes.
• Organising meetings and events.
• Managing diary systems.

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