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Customer Service courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Care Skills, Customer relationship, Customer Retention Strategy...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Service Skills, Customer relationship, Customer Relationship Management...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Tourism management, Customer Relationship Management, Tourism Marketing...
- Short course
- Aberdeen
...This qualifiication helps people in industry understand what Customer Service involves and how to deal with customers in different situations...
- Course
- Aberdeen
...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally...
- NVQ
- Cumbernauld
...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems...
- Short course
- Edinburgh
- Intermediate
- 03 Jun 2024
- 1 Day
...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Complaint Handling, Selling skills, Customer Care...
- NVQ
- Paisley
...SVQ Level 2 Customer Service Course Content: There are two core units: Prepare Yourself to Deliver Good Customer Service and Provide Customer Service...
- NVQ
- Bearsden
- 12 Months
...The overall purpose is to challenge individuals to raise their customer service performance. Working to complete this award, individuals are given an opportunity to think reflectively about what they do now to deliver customer service. The programme of workplace assessment encourages...
- NVQ
- Ayr
...Suitable for: The Customer Service SVQ has been developed specifically for staff who deal directly with customers on. a day to day basis and covers such topics as deliver reliable customer service, resolve customer service. problems, develop customer relationships and other relevant areas... Learn about: Customer Service, Skills and Training, Customer Care...
- Course
- Glasgow
- Different dates available
...Course OverviewWhether you wish to embark upon a career in customer service or simply want learn a practical skill for everyday use, the distance learning Customer Service Excellence course can provide you with all the necessary skills. The home study course teaches you everything... Learn about: Skills and Training, Quality Training, Customer Service...
- Course
- Glasgowandanother venue.
- Leeds
- 1 Day
.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop... Learn about: Sales Training, Communication Training, Call Centre...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...:45 - 11:00 Coffee break 11:00 - 11:30 Five Reasons For a Customer Not to Buy Your Product 11:30 - 12:15 The Science of Questions in Qualification 12:15... Learn about: Objection Handling, Sales Training, Customer relationship...
- Vocational qualification
- Aberdeen
...This qualification will help the team to develop in order that they can become efficient and deal with the pressures of the day to day requirements to ensure that customers will return...
- Course
- Glasgow
... with an event, local tourism product knowledge and basic customer care service skills. How Will I Learn A combination of high practical content and classroom...
- Vocational qualification
- Motherwell
- 1 Year
... Transactions, Small Business Accounting, Economics of the Market, The Individual in Industry and Work, Customer Service, Financial Services: Personal Finance... Learn about: Full Time...
- Course
- Glasgow
... that selling is an integral part of the service provided to customers. Laura has a background in sales, branding, marketing and managing key accounts...
- NVQ
- Paisley
...SVQ Level 3 Customer Service Course Content: There are two core units: Understand Customer Service to Imporove Service Delivery and Know the Rules...
- MBA
- Stirling
- 27 Months
..., finance and banking, Public Relations and customer relations, Higher Education, project management, the civil service and international business. Close...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...to apply the principles taught on the course to their own situation.) 16.30 Summary & Action Plans Agreed... Learn about: Creative techniques, Customer Relationship Management, Customer Service...
- HNC
- Glasgow
- 1 Year
...The aim of this course is to develop knowledge of the travel and tourism industry and to provide appropriate vocational skills to enable high quality service to customers in a wide range of tourism and travel organisations...
- Course
- Glasgow
- Different dates available
...Level 2 Customer Service Certificate - 100 study hours by distance learningDelivering impeccable customer service is key to securing a successful and prominent business image. Professionals working in a customer support role require the skills and confidence to meet the requirements of a diverse... Learn about: Customer Service, Confidence Training...
- Course
- Kilwinning
... , Customer Service Skills in Travel & Tourism , Travel Agency Practice , Worldwide Travel Geography , Introduction to the Travel Industry , Communication...
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